Food Service - Host

SSA Group • Venice, FL

2d

About The Position

The Restaurant Host greets and seats guests, helps create warm, welcoming, and memorable experiences, and supports restaurant service operations. The role assists serving staff with drink orders and other tasks, prepares menus and silverware rollups, follows daily prep and item lists, and maintains food-service, safety, quality, availability, merchandising, and guest-service standards. The host keeps the work environment clean, safe, organized, and sanitary; follows uniform, hygiene, hand-washing, glove-use, and company-policy requirements; and remains knowledgeable about menu items, prices, and specials.

The host responds efficiently to guest and client feedback, reports issues and service or quality concerns to supervisors or managers, and supports operations wherever needed. The role also promotes inclusion, team growth, sustainability and conservation efforts, and community engagement. Other tasks may be assigned as operational needs change. The position requires standing for extended periods, handling and moving boxes weighing 10–35 pounds as needed, and working varied hours and days, including nights, weekends, and holidays.

The position is eligible for overtime pay and includes access to an on-demand pay program, meal plan and employee discounts at applicable locations, a 401(k) program with a 15% company match subject to eligibility rules, a tuition discount through a partnership college, up to eight hours of bereavement leave, holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day, and paid sick leave according to applicable state and local laws.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-player attitude; personable, professional, upbeat, energetic, and able to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to perform the role's described functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Greet and seat guests as they enter the restaurant.
• Assist serving staff with drink orders and other tasks as needed.
• Sanitize reusable menus after use and prepare silverware rollups.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Follow uniform, hygiene, hand-washing, and glove-use requirements.
• Complete assigned daily prep and item lists.
• Support operations in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report concerns to a supervisor to help prevent recurrence.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Stay knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support removal of barriers and growth and opportunity for team members.
• Model sustainability and conservation efforts, and share knowledge with unit staff as appropriate.
• Support community engagement and opportunities to give back.
• Perform other tasks as needed when circumstances or operational requirements change.

Benefits

• Eligible for overtime pay.
• On-demand pay program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed