Food Service Host, Casual

UPMC • Monroeville, PA

13d

About The Position

UPMC East is hiring a Casual Food Service Host to support the Dietary and Cafeteria department. The role is responsible for ensuring guest satisfaction through customer service and for delivering and serving nutritionally appropriate, attractive meals in a timely manner. The employee practices appropriate food-handling techniques and food-safety procedures throughout the job.

The position works varied shifts with rotating weekends and holidays. Shift times include 5:30 a.m.–2 p.m., 7 a.m.–3:30 p.m., 7:30 a.m.–4 p.m., and 10 a.m.–6:30 p.m. Preferred candidates will be available for all shifts and have a strong work history in customer service or food service. A work permit is required for employees under 18. Act 34 is listed under Licensure, Certifications, and Clearances.

Requirements

• A work permit is required if under 18 years old.
• Act 34 clearance.

Nice To Haves

• Availability for all listed shifts.
• Strong work history in customer service or food service.

Responsibilities

• Follow hand-hygiene and infection-control procedures consistently when interacting with customers.
• Follow department procedures for operating all food-service equipment.
• Communicate customer complaints and concerns effectively with other health-care team members.
• Sanitize the assigned work area according to departmental procedures and health-department guidelines.
• Serve patient meal trays using the designated department script, including proper patient identification.
• Distribute and collect patient menus and obtain patients’ selected menus according to departmental procedures.
• Use customer-service skills when responding to meal-service requests to promote customer satisfaction.
• Serve meals within established timeframes and meet departmental standards for appearance, food quality, and temperature control.

What This Job Offers

• Education Level: No Education Listed