Restaurant Host - Tuscany

Mohegan Sun•Montville, CT

About The Position

The Restaurant Host welcomes guests, seats them, and presents menus according to department policies and procedures. The role coordinates seating and table rotation, monitors table availability, manages wait times or guest lines, answers phones and questions, and interacts with departing guests to thank them and solicit feedback. The host also maintains the host area and guest materials, handles outlet paperwork and vouchers, and assists with opening, closing, and special-event preparation.

Requirements

Previous guest service experience.
Ability to read, write, and determine wait times based on procedures.
Ability to visually scan the restaurant for clean, unoccupied tables.
Strong written and verbal communication skills.
Strong organizational and multitasking skills.
Thorough knowledge of operational policies concerning hours of operation, menus, restaurant concepts, and marketing programs.
Good knowledge of legal beverage service guidelines and state liquor laws, including identification checks, refusal of service, and shutoff procedures.
Property-wide knowledge of Mohegan Sun to assist guests.
Thorough understanding of the ProHost seating system.
Ability to stand for an entire shift.
Ability to reach, bend, and stoop for extended periods.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work various shifts and flexible hours.

Responsibilities

Coordinate guest seating according to proper station rotation.
Monitor tables and track which are clean, dirty, or occupied.
Collect guest information and quote accurate wait times or maintain an orderly line when tables are unavailable, according to restaurant procedures.
Answer phones, assist guests, and take messages as needed.
Answer guest questions about restaurant concepts, menus, and directions to and from various points.
Thank guests leaving the outlet and solicit their comments.
Clean and organize the host area and keep menus stocked and presentable.
Maintain comps, paper comp voids, special request forms, coupon vouchers, and tickets as prescribed by the outlet.
Assist the department Supervisor and Manager with opening and closing duties, including arranging the room, setting tables, and preparing for special events.
Perform other related duties as needed.