Restaurant Guest Experience Coordinator | Rohr's

University of Notre Dame • Notre Dame, IN

11d

About The Position

The University of Notre Dame Operations, Events, and Safety division is hiring a full-time Restaurant Guest Experience Coordinator within Rohr's in the campus Hospitality department. The role is a highly visible, guest-facing hospitality specialist who creates and coordinates memorable, personalized restaurant experiences. It serves as a key connection point among guests, restaurant leadership, culinary teams, Hotel Guest Relations, and food and beverage partners, bringing menus, beverage stories, and the Notre Dame connection to life through warm hospitality.

The coordinator maintains a visible presence in the dining room and host area, welcomes guests, anticipates needs, personalizes visits, and assists with service recovery. The role uses reservation and guest-history information to recognize returning guests, VIPs, hotel visitors, and special celebrations. It also promotes food and beverage offerings and partner stories, collaborates with restaurant teams to reinforce elevated service, and identifies opportunities to create thoughtful guest experiences.

The ideal candidate is curious, observant, confident, warm, and knowledgeable; enjoys building relationships; and understands hospitality as making guests feel welcomed, recognized, comfortable, and cared for. The position requires flexibility in a dynamic, guest-driven dining environment and the ability to collaborate across teams without direct supervisory authority. Pay is $23 per hour, commensurate with experience.

Requirements

• Demonstrated passion for hospitality and exceptional guest service, with the ability to build warm, authentic connections.
• Strong working knowledge of food, wine, spirits, and cocktail pairings, and interest in learning and sharing partner stories.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across cross-functional teams without direct supervisory authority.
• Familiarity with reservation management platforms such as OpenTable and guest relationship documentation.
• Flexibility and adaptability in a dynamic, guest-driven dining room environment.

Responsibilities

• Maintain an active, engaged presence in the dining room and host area to welcome guests, anticipate needs, personalize dining visits, and assist with service recovery.
• Review reservations and guest history through OpenTable to identify returning guests, VIPs, hotel visitors, and special celebrations.
• Maintain knowledge of menus, wine offerings, cocktails, and Notre Dame family beverage partnerships, and share related stories with guests and team members during pre-shifts.
• Partner with servers, bartenders, hosts, and leadership to model hospitality excellence, communicate guest preferences, and reinforce elevated service.
• Proactively identify and propose surprise-and-delight touches, hospitality initiatives, and coordination opportunities with Hotel Guest Relations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed