Manager, Restaurant Guest Experience

Pyramid Global Hospitality•Dartmouth, MA

10d•$59,000 - $60,000

About The Position

The Manager, Restaurant Guest Experience oversees the daily operations of the hotel’s restaurant, ensuring excellent guest service, high-quality food and beverage offerings, and overall profitability. The role manages restaurant staff, inventory, quality standards, and service efficiency while upholding hotel policies and brand standards. The manager is responsible for dining service, reservations, and guest interactions; coordinating workflow between the kitchen, bar, and front-of-house teams; and maintaining food and beverage quality, presentation, and service standards. The role also monitors guest feedback, inventory, and labor expenses, and collaborates with sales and culinary teams on promotions, seasonal offerings, and themed events. The position recruits, trains, schedules, and supervises restaurant staff, including servers, hosts, bartenders, bussers, and In-Room Dining attendants. It ensures associates follow hotel policies, grooming standards, and service protocols. The role requires flexible hours, including weekends and holidays.

Requirements

2–4 years of restaurant management experience.
Ability to multitask, problem solve, and work in a fast-paced environment.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or a related field is preferred.
Experience with POS systems and restaurant management software is preferred.

Responsibilities

Oversee daily restaurant operations, including dining service, reservations, and guest interactions.
Ensure efficient workflow between kitchen, bar, and front-of-house teams.
Monitor food and beverage quality, presentation, and service standards.
Maintain compliance with health, safety, and sanitation regulations and liquor laws.
Provide a welcoming and memorable dining experience for guests.
Address guest inquiries, complaints, and special requests professionally and efficiently.
Implement strategies to enhance guest satisfaction and encourage repeat business.
Monitor reviews and feedback to continuously improve service quality.
Monitor food, beverage, and supply inventory as well as labor expenses to ensure cost effectiveness.
Collaborate with sales and culinary teams to develop promotions, seasonal offerings, and themed events.
Recruit, train, schedule, and supervise restaurant staff, including servers, hosts, bartenders, bussers, and In-Room Dining attendants.
Ensure associates adhere to hotel policies, grooming standards, and service protocols.