Restaurant Guest Experience Coordinator | Rohr's

University of Notre Dame • Notre Dame, IN

10d

About The Position

The Restaurant Guest Experience Coordinator is a highly visible, guest-facing hospitality specialist within Rohr’s campus restaurant. The role creates and coordinates memorable, personalized guest experiences and serves as a key connection point between guests, restaurant leadership, culinary teams, Hotel Guest Relations, and food and beverage partners. The coordinator brings menus, beverage storytelling, and Notre Dame connections to life through warm, genuine hospitality.

The position is part of the University of Notre Dame Operations, Events, and Safety division’s campus Hospitality department. The division oversees event management, hospitality, and customer service functions while supporting student life, academic initiatives, research activities, and university celebrations.

Requirements

• Demonstrated passion for hospitality and exceptional guest service, with the ability to build warm, authentic connections.
• Strong working knowledge of food, wine, spirits, and cocktail pairings, and an interest in learning and sharing partner stories.
• Excellent interpersonal and communication skills, including the ability to influence and collaborate across teams without direct supervisory authority.
• Familiarity with reservation management platforms such as OpenTable and guest relationship documentation.
• Flexibility and adaptability in a dynamic, guest-driven dining room environment.

Responsibilities

• Maintain an active, engaged presence in the dining room and host area to welcome guests, anticipate needs, personalize dining visits, and assist with service recovery.
• Review reservations and guest history through OpenTable to identify returning guests, VIPs, hotel visitors, and special celebrations.
• Serve as a food and beverage brand ambassador by maintaining in-depth knowledge of menus, wine offerings, cocktails, and Notre Dame family beverage partnerships, and share these stories with guests and team members during pre-shifts.
• Partner with servers, bartenders, hosts, and leadership to model hospitality excellence, communicate guest preferences, and reinforce elevated service.
• Identify and propose opportunities for surprise-and-delight touches, hospitality initiatives, and coordination with Hotel Guest Relations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed