GM

Arby's (AES Restaurants)•High Point, NC

About The Position

The Restaurant General Manager leads the restaurant team to create a positive work environment and dining experience. The role includes coaching, mentoring, and supporting team members, with a focus on their development, safety, and well-being. The manager is accountable for restaurant operations and financial results, including guest satisfaction, customer service, speed of service, quality control, workplace safety, and food and labor variance.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Able to work in warm and cold temperatures.
Able to stand for 8–10 hours.
Able to lift up to 50 pounds.
Able to climb ladders for general maintenance.
Able to bend, squat, twist, pull, and reach.
Skills in respectful communication, coaching and development, hiring and staffing, leadership, listening, delegation, and working in a fast-paced environment.
Demonstrates emotional resilience, patience, integrity, and high standards for customer satisfaction.
Experience or skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, and coach team members.
Use AES systems to operate the restaurant, including creating accurate projections and schedules.
Implement restaurant controls, particularly for cash and inventory.
Set and meet goals for service, operations, and financial results.
Manage operations and profit and loss performance.
Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variance and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operating policies, and cash policies, and implement accounting controls.