GM

Arby's (AES Restaurants)•Norfolk, NY

About The Position

AES Restaurant Group, LLC is a franchisee of Arby’s operating restaurants across 344 locations in 20 states. The Restaurant General Manager leads the restaurant team to create a positive work environment and dining experience. The role involves coaching, mentoring, and supporting team members, with a focus on their development, safety, and well-being. The manager uses AES systems to operate the restaurant, meet service, operational, and financial goals, and deliver a positive guest experience.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in respectful communication, coaching and development, hiring and staffing, emotional resilience and patience, leadership, listening, delegation, and working in a fast-paced environment.
Ability to uphold high standards of integrity and customer satisfaction.
Experience or ability in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, coach, and develop the team.
Use AES systems to operate the restaurant, including preparing accurate projections and schedules.
Implement restaurant controls, particularly for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Manage operations, profit and loss, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operating policies, and cash policies, and implement accounting controls.