General Manager - Red Plate - The Cosmopolitan
About The Position
The Restaurant General Manager is responsible for all aspects of managing Red Plate, an exquisite Chinese restaurant featuring an authentic Cantonese menu at The Cosmopolitan. The role provides direction and leadership to the Assistant General Manager, Assistant Manager, and Restaurant Service team in keeping with MGM brand standards. The General Manager leads the team in achieving operational and financial goals, driving covers and optimizing reservation channels, monitoring staff performance, scheduling and training, executing initiatives from property food and beverage leadership, maintaining facilities to MGM Resorts service standards, and ensuring high customer satisfaction and an exceptional guest experience. Duties are performed in accordance with company policies and procedures. The role oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and marketing strategy execution and development to support short- and long-term profitability. The General Manager co-owns the restaurant business plan with the Executive Chef and represents the restaurant in divisional, property, and corporate meetings. They implement policies, procedures, pricing initiatives, training programs, directives, menus, and rules and regulations, and oversee the restaurant’s execution of food and beverage and company-wide initiatives. The General Manager maintains health, sanitation, and cleanliness standards and ensures restaurant staff complete company compliance training. Human Resources responsibilities include fostering teamwork, providing performance feedback and recognition, supporting employee satisfaction, leading hiring, training, and succession planning, and ensuring adherence to the company’s diversity commitment, representation philosophy, policies, legal requirements, employment law, and collective bargaining agreements. The position involves frequent guest interaction to ensure satisfaction, responding appropriately to complaints, and managing guest feedback through approved company practices. The General Manager collaborates with the Executive Chef and culinary team to deliver seamless kitchen and dining room service and maintains excellent knowledge of the venue’s food and beverage products, menu items, and equipment.
Requirements
- High school diploma or GED.
- At least 2 years of relevant experience managing a Chinese restaurant.
- Previous experience managing employees under a collective bargaining agreement.
- Ability to partner with Casino Marketing and Guest Experience teams to elevate VIP guest experiences.
- Ability to partner with Far East Marketing to drive guest engagement.
Nice To Haves
- Previous experience working in a high-volume restaurant or a luxury or fine-dining restaurant.
- Fluency in Chinese.
Responsibilities
- Lead and oversee daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and marketing strategy execution and development.
- Drive operational and financial goals, restaurant covers, reservation channel optimization, and short- and long-term profitability.
- Co-own the restaurant business plan with the Executive Chef and represent the restaurant in divisional, property, and corporate meetings.
- Provide direction and leadership to the Assistant General Manager, Assistant Manager, and Restaurant Service team.
- Execute policies, operating procedures, pricing initiatives, training programs, directives, menus, rules, and regulations for restaurant staff.
- Oversee the restaurant’s execution of food and beverage and company-wide initiatives and programs.
- Maintain health, sanitation, and cleanliness standards and ensure staff complete company compliance training.
- Manage restaurant human resources responsibilities, including performance feedback, recognition, hiring, training, succession planning, and employee satisfaction.
- Ensure adherence to the company’s diversity commitment, representation philosophy, company policies, legal requirements, employment law, and collective bargaining agreements.
- Interact frequently with guests, address complaints, and manage guest feedback through approved company practices.
- Collaborate with the Executive Chef and culinary team to ensure seamless service between the kitchen and dining room.
- Maintain excellent knowledge of the venue’s food and beverage products, menu items, and equipment.
Benefits
- Wellness incentive programs to support physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Health and income protection benefits for eligible employees.
- Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
