QSR Restaurant GM (FF) | Katy (Houston)

Serendipity Recruiting•Katy, TX

20h

About The Position

The Restaurant General Manager is responsible for running the restaurant operation, achieving company goals, maximizing guest satisfaction, driving sales through marketing and strong operations, and managing profit and loss through business analysis. The role includes developing the management team and ensuring company standards are implemented and upheld. The General Manager oversees scheduling, food safety and quality, restaurant cleanliness and organization, purchasing and product preparation, equipment maintenance, marketing execution, employee training, cash and credit-card controls, restaurant security, and administrative procedures. The position involves working lunch and dinner during peak sales periods as part of a 55-hour work week.

Responsibilities

Establish and achieve company goals while maximizing guest satisfaction.
Drive sales through excellent guest service, quality products, marketing, and strong restaurant operations.
Control profit and loss through business analysis and work toward the restaurant’s Annual Operating Plan.
Create effective work schedules based on projected business; write the schedule by Friday at 5 p.m. and post it by Monday at 5 p.m. each week.
Work lunch and dinner during peak sales periods as part of a 55-hour work week.
Ensure the safety and security of employees and customers.
Ensure safe food is consistently delivered on every shift.
Execute systems consistently to maintain a clean, organized restaurant.
Purchase food, beverages, and supplies as needed, and oversee preparation to ensure product quality.
Operate in accordance with established performance, profit, and operating standards outlined in the OSM.
Use Learning Hub training to hire, retain, and develop high-performing employees and prepare team members and managers for growth opportunities.
Maintain working knowledge of restaurant equipment and oversee preventive maintenance.
Execute marketing plans accurately and on time, including approved Local Store Marketing, to encourage repeat customer visits.
Provide leadership that promotes enthusiasm, a positive attitude, and commitment to company objectives.
Train employees on cash-control systems and credit-card security, and maintain a secure environment for credit-card data.
Complete administrative requirements and follow procedural guidelines.