Restaurant Floor Manager

BallenIsles Country Club • Okatie, SC

11d • $55,000 • Onsite

About The Position

Oldfield Club is seeking a driven, full-time Restaurant Floor Manager to oversee the execution of daily dining service, ensuring exceptional hospitality for members and guests. This hands-on leadership role requires the manager to be visible, engaged, and leading from the floor. The position involves directing the service team, coordinating with the kitchen and bar, anticipating member needs, and maintaining Oldfield's high service standards. The role offers an opportunity to contribute to the evolution of Oldfield's dining experience during an exciting period of clubhouse renovation and investment in the member experience. The Restaurant Floor Manager is responsible for the successful execution of service across Oldfield's dining operations, including the Rookery, Magnolia Room, and River Club, as well as supporting special events and other Food and Beverage operations. This position is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys interacting with members, and takes pride in developing service teams.

Requirements

• Minimum of 2–3 years of restaurant, private club, resort, hotel, or upscale hospitality experience.
• Demonstrated ability to remain calm and organized during high-volume service.
• Strong attention to detail and commitment to service excellence.
• Strong knowledge of dining room service and restaurant operations.
• Excellent communication and interpersonal skills.
• Strong ability to coach, motivate, and develop service employees.
• Working knowledge of food, wine, spirits, and cocktails.
• Familiarity with POS and restaurant reservation systems.
• Knowledge of responsible alcohol service and applicable regulations.

Nice To Haves

• Previous supervisory or management experience preferred.
• Private club experience is preferred but not required.
• Food safety certification preferred.

Responsibilities

• Serve as the primary management presence during assigned dining service periods.
• Oversee the dining room from opening through closing, ensuring smooth and efficient service.
• Monitor table assignments, server sections, pacing, table turns, and overall dining room flow.
• Conduct pre-shift meetings and communicate daily specials, menu changes, events, reservations, member notes, and service expectations.
• Ensure proper execution of opening, service, side work, and closing procedures.
• Monitor service throughout the meal period and proactively address issues before they affect the member experience.
• Maintain a visible presence on the floor and lead by example.
• Step in wherever needed to support the team during busy service periods.
• Build genuine relationships with members and their guests.
• Learn and recognize member preferences, names, dining habits, and service expectations.
• Create a warm, welcoming, and professional environment from arrival through departure.
• Anticipate member needs and proactively enhance their experience.
• Monitor member satisfaction throughout the meal.
• Respond to concerns, complaints, and special requests with professionalism, discretion, and urgency.
• Follow through on service recovery and communicate important member feedback to the appropriate leadership.
• Ensure that every interaction reflects Oldfield's commitment to genuine Lowcountry hospitality.
• Train, coach, and mentor servers, server assistants, hosts, and other front-of-house team members.
• Reinforce service standards through daily coaching and real-time feedback.
• Hold team members accountable for professionalism, appearance, product knowledge, service execution, and teamwork.
• Assist with onboarding and training of new employees.
• Conduct ongoing menu, wine, beverage, POS, and service education.
• Recognize strong performance and help develop team members for future leadership opportunities.
• Foster a positive culture built on teamwork, accountability, and hospitality.
• Maintain strong communication between the dining room, kitchen, bar, and host stand.
• Work closely with culinary leadership to ensure food is delivered accurately, timely, and at the appropriate temperature and presentation standard.
• Monitor ticket times, food pacing, course progression, and special requests.
• Communicate allergies, dietary restrictions, VIP/member notes, and special occasions effectively.
• Coordinate beverage service with the bar and Beverage Manager.
• Ensure proper execution of wine, cocktail, and beverage service.
• Support banquet and special event operations as needed.
• Ensure dining rooms, service stations, host areas, and other guest-facing spaces are clean, organized, and properly presented.
• Monitor table settings, glassware, silverware, linens, menus, lighting, music, and overall dining room appearance.
• Ensure service stations are properly stocked and maintained.
• Conduct opening and closing inspections.
• Ensure staff adhere to established Club appearance and service standards.
• Maintain compliance with all applicable health, safety, sanitation, and alcohol-service regulations.
• Assist with labor management and appropriate staffing levels.
• Provide input regarding scheduling and staffing needs.
• Monitor service-related supplies and communicate inventory needs to management.
• Assist with POS accuracy and proper transaction procedures.
• Monitor waste, breakage, comps, voids, and service recovery expenses.
• Assist management with inventory counts and operational audits.
• Support departmental cost-control initiatives.
• Support member events, wine dinners, themed dinners, holiday functions, golf events, tournaments, and other Club programming.
• Assist with the setup and execution of special dining experiences.
• Coordinate service staff and floor assignments for events.
• Ensure event service standards are consistent with regular Club dining operations.
• Work with the Banquet and Food and Beverage leadership teams to ensure seamless execution.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Employee Meals
• Employee appreciation programs
• Professional development and advancement opportunities
• Club employee benefits as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed