Restaurant Expeditor

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Restaurant Expeditor coordinates food orders between kitchen staff and front-of-house service staff to support exceptional guest service across food and beverage outlets. The role receives incoming orders, manages dinner ticket timelines, ensures cook times meet standards, and completes plate presentations according to recipe specifications. It maintains the expeditor station and food quality, presentation, garnish, and order accuracy, and coordinates food delivery with service staff. The position also involves bussing, cleaning, and resetting tables; completing side work; maintaining menu knowledge; and following food merchandising, storage, safety, and sanitation standards. The expeditor communicates service or food-related issues to restaurant management, supervisors, or the chef, attends required meetings and training, and follows department and casino policies. Work nights, weekends, and holidays as required. Other duties may be assigned. Employees are expected to provide exceptional guest service with a positive, outgoing attitude and to act professionally and courteously. The operation runs 24 hours a day, seven days a week.

Requirements

Exceptional guest service skills.
Must be at least 18 years of age.
One to three months of related work experience and/or training, or an equivalent combination of education and experience.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to maintain professional, courteous, and effective working relationships with all organizational levels and outside business contacts.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 13 Servers Permit.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
Ability to perform repetitive movement daily, with occasional bending and crouching.

Responsibilities

Expedite food orders on the line and in the kitchen for food and beverage outlets.
Serve as liaison between front-of-house service staff and kitchen staff.
Receive incoming food orders.
Manage dinner ticket timelines and ensure ticket cook times meet established standards.
Complete plate presentations according to recipe and presentation specifications.
Set up and maintain a clean, organized, and stocked expeditor station throughout the shift.
Maintain standards for plate presentation, food quality, garnish, and order accuracy.
Coordinate food delivery with food and beverage staff.
Maintain knowledge of the menu, daily offerings, ingredients, and dish preparations.
Bus, clean, and reset tables in a timely manner.
Complete side work in a timely and satisfactory manner.
Follow standards for merchandising, stocking, rotating, and storing products.
Follow applicable food and equipment safety and sanitation guidelines.
Communicate food quality, order timeliness, or service-related issues to the restaurant manager, supervisors, or chef.
Attend mandatory department, casino, and training meetings.
Follow department and casino policies, procedures, and regulations.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.