Restaurant & Bar Supervisor
About The Position
Assist the Outlet Manager in planning and managing the Restaurant, Room Service, and other food and beverage outlets as appropriate. The role supports customer satisfaction, quality service, compliance with corporate and franchise policies and procedures, and federal, state, and local regulations while helping meet or exceed financial goals. The supervisor monitors service standards and guest service, assists with sidework and shift communications, checks staffing coverage and restaurant setup, and supports menu classes and taste panels. The position requires use of a point-of-sale system, effective communication, and the physical ability to lift, carry, push, and pull specified loads with or without reasonable accommodation.
Requirements
- Ability to use a point-of-sale system.
- Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
- Ability to push and pull carts of products weighing up to 150 pounds, with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Responsibilities
- Monitor servers’ and buspersons’ adherence to service standards.
- Supervise guest service and watch for signals from guests who need assistance.
- Assist the manager in establishing and monitoring completion of sidework duties.
- Maintain the bank according to HEI Hotels and Resorts standards.
- Read daily communication sheets from the previous shift and prepare one for the following shift.
- Check the floor plan for appropriate coverage.
- Check the restaurant for cleanliness and setup, including service stands, aisle areas, and tables.
- Follow state, federal, and corporate liquor requirements for serving alcoholic beverages.
- Communicate daily with the restaurant manager regarding special events, house counts, and related matters.
- Assist the restaurant manager with menu classes and taste panels.
- Communicate clearly with staff both verbally and in writing.
- Comply with attendance rules and be available to work regularly.
- Perform other job-related duties as assigned.
Benefits
- Medical insurance through Anthem Blue Cross Blue Shield.
- Dental insurance through Anthem Blue Cross Blue Shield.
- Vision insurance through EyeMed.
- Vacation, sick, and holiday time-off programs.
- Pet insurance through the ASPCA.
- Supplemental, spousal, and child life insurance.
- Short- and long-term disability plans.
- 401(k) savings plan with matching funds.
- Discounts through the YouDecide program and Hotel Room Discount program.
- Health and wellness packages.
- Travel perks.
- Product and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
