Restaurant Backserver/In Room Dining

Remington Hospitality•Yountville, CA

5d•Onsite

About The Position

This role involves two main functions: Backserver duties in the restaurant and In-Room Dining service. As a Backserver, you will be responsible for clearing and resetting tables, maintaining service stations, assisting servers with food delivery, and general restaurant cleaning. As an In-Room Dining Server, you will deliver food and beverages to hotel guests in their rooms, ensuring courteous, professional, and efficient service. This includes accurate order setup, timely delivery, checking guest satisfaction post-delivery, handling payments, understanding alcohol service standards, and retrieving dishes. The role requires strong communication skills, a high work ethic, the ability to work under pressure, and a team-oriented mindset. Flexibility in scheduling, including nights, weekends, and holidays, is expected.

Requirements

Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
Stand or walk for varying lengths of time, sometimes for long periods.
Push and pull heavy carts up to approximately ten (10) pounds.
Lift and carry approximately twenty (20) pounds to handle trays of dishes, glasses etc.
Strong communication skills verbal and written.
High work ethic and self-initiative, ability to work in high pressure situations.
May be required to work varying schedules to include nights, weekends, and holidays.
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

Complete knowledge of menus.
Complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and applicable laws.

Responsibilities

Promptly clear and reset used tables.
Remove dirty stock to dish area and breakdown trays.
Take soiled linen to designated area and/or Housekeeping Department for laundering.
Stock and maintain service stations with the proper supplies before, during and after each shift.
Set up and refill coffee-to-go station in the lobby, and keep it replenished, as needed. Keep area picked up and clear.
Promptly assist servers in the pre-bussing of tables and delivery of food orders.
Assist in the general cleaning and maintenance of the restaurant.
Set up orders accurately and deliver to rooms within approximately 20-30 minutes.
Follow proper tray set up for all other orders such as silverware, napkins, appropriate condiments, beverages any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
Provide courteous service and professional phone manners.
Deliver orders to the rooms immediately following hotel/brand delivery standards.
Place call to guest 5-10 minutes after meal delivery to see if all is satisfactory.
Know, understand and follow cashier and room charge procedures.
Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and applicable laws.
Clean and restock room service area. Complete required side work.
Promptly retrieve solid dishes from hallways and guest rooms as needed.
Perform additional duties as required.