In Room Dining

HEI Hotels and Resorts•Dallas, TX

11h•Onsite

About The Position

The Stoneleigh, a recently renovated landmark in Uptown Dallas and part of Marriott's Autograph Collection, is seeking a Room Dining professional. This role involves working with the Room Service Team to ensure a positive guest experience by setting up and delivering food and beverage orders, servicing hospitality suites, and responding to guest needs. The position requires adherence to company standards for service, sanitation, and cash handling. The hotel features the Lions Den restaurant by award-winning Chef Michael White, opening May 1st, 2026.

Requirements

Hotel experience preferred.
Ability to communicate well with guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.