Restaurant Assistant General Manager

Shake Shack•Wilmington, NC

15d

About The Position

Shake Shack is seeking a Restaurant Assistant General Manager to help lead restaurant operations and deliver high-quality food and hospitality. The role focuses on developing team members, maintaining operational and safety standards, managing financial performance, and promoting the brand in the local community. Shake Shack describes its environment as fun, inclusive, collaborative, and supportive of learning and growth, with hands-on mentorship and training.

Requirements

At least 3 years of Restaurant General Management experience in a high-volume, fast-paced environment.
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
Ability to learn and train others on all aspects of Shack operations.
Demonstrated ability to champion hospitality and motivate team members.
Strong leadership skills focused on coaching and achieving excellence.
Knowledge of all financial aspects of business operations.
At least 3 years of P&L responsibilities.
Willingness to work flexible hours.

Nice To Haves

Food handler certification.

Responsibilities

Lead, coach, and develop team members.
Manage inventory, quality, and safety protocols.
Manage the budget to meet and exceed financial and profitability goals.
Maintain high standards of excellence and hospitality.
Drive sales and profits while developing people.
Implement company policies, procedures, and strategies to support compliance with local and state health and safety codes.
Manage payroll and scheduling.
Promote the brand in the local community through word-of-mouth and restaurant events.

Benefits

Weekly pay and performance bonuses.
Shake Shack meal discounts.
Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
Medical, dental, and vision insurance.
Employer-paid life and disability insurance.
401(k) plan with company match.
Paid time off.
Paid parental leave.
Access to an Employee Assistance Program on Day 1.
Pre-tax commuter and parking benefits.
Flexible spending and dependent care accounts.
Development and growth opportunities.