Responsible Gaming Specialist

Aristocrat Technologies • Lansing, MI

6d

About The Position

The Responsible Gaming Specialist supports a culture focused on player protection and responsible gaming. The role develops, introduces, maintains, and supports Responsible Gaming policies, procedures, standards, and operational controls, and supports compliance with applicable regulations and internal standards affecting iLottery and iGaming operations. It monitors player activity and interactions for potential indicators of harmful gaming behavior, conducts evaluations and interventions, and manages blocking issues under established procedures. The Specialist also assists players with Responsible Gaming tools and resources, limits, self-exclusion, and other player-protection measures.

The role ensures cases and player interactions are documented and managed according to company policies and guidelines, supports self-exclusion and other player-protection programs, and identifies behavioral patterns that may indicate increased risk. It monitors process performance, recommends improvements, and assists with assessments, audits, inspections, and regulatory inquiries. As a subject-matter specialist, it collaborates with Customer Service, Compliance, Legal, Operations, Product, Technology, and other departments to advance Responsible Gaming initiatives.

Requirements

• Bachelor's degree in Business, Psychology, Social Sciences, Compliance, Gaming, or a related area, or equivalent work experience in a regulated context.
• More than 3 years of experience in Responsible Gaming, gaming compliance, player protection, customer service, or a similar regulated gaming setting.
• Solid knowledge of Responsible Gaming principles, player-protection methods, self-exclusion programs, and responsible play resources.
• Experience handling sensitive or complex player situations with integrity, discretion, empathy, and careful decision-making.
• Strong analytical skills and ability to assess player behaviors, interactions, trends, and related data.
• Excellent attention to detail and ability to maintain accurate, thorough, and confidential documentation.
• Proficiency in data analysis and commonly used business software, including Excel and Outlook.
• Ability to detect patterns and turn observations into actionable advice or procedural improvements.
• Ability to recognize product or operational gaps affecting Responsible Gaming and work with relevant teams to develop a path forward.
• Ability to mentor and support other team members.

Nice To Haves

• Experience in lottery, iGaming, or another gaming area.

Responsibilities

• Develop, introduce, maintain, and support Responsible Gaming policies, procedures, standards, and operational controls.
• Support compliance with applicable Responsible Gaming regulations, requirements, and internal standards affecting iLottery and iGaming operations.
• Monitor and review player activity and interactions for potential indicators of problematic or harmful gaming behavior.
• Conduct suitable Responsible Gaming evaluations and interventions, and manage blocking issues according to established procedures.
• Support players seeking information or assistance with Responsible Gaming tools, resources, limits, self-exclusion, or other player-protection measures.
• Document, track, and manage Responsible Gaming cases and player interactions in accordance with company policies and required guidelines.
• Support the administration and ongoing efficiency of self-exclusion and other player-protection programs.
• Identify behavioral trends or patterns that may indicate increased risk of gambling-related harm and escalate concerns appropriately.
• Monitor Responsible Gaming process performance and recommend improvements to player protections and operational consistency.
• Assist with adherence assessments, audits, inspections, and regulatory inquiries related to Responsible Gaming.
• Serve as a specialist in Responsible Gaming policies, procedures, tools, and operational practices.
• Collaborate with Customer Service, Compliance, Legal, Operations, Product, Technology, and other departments on Responsible Gaming initiatives.
• Mentor and serve as a resource for team members to promote knowledge growth and consistent application of Responsible Gaming procedures.

Benefits

• Depending on role and location, potential eligibility for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level