Responsible Gaming Specialist

Aristocrat Gaming • Lansing, MI

7d

About The Position

The Responsible Gaming Specialist supports Aristocrat’s player-protection culture across iLottery and iGaming operations. The role develops, introduces, maintains, and supports Responsible Gaming policies, procedures, standards, and operational controls, while helping ensure compliance with applicable regulations, requirements, and internal standards.

The Specialist reviews player activity and interactions for potential indicators of harmful gaming behavior, conducts evaluations and interventions, manages blocking issues, and supports players seeking information about responsible gaming tools and resources. The role also helps administer self-exclusion and other player-protection programs, maintains accurate case documentation, identifies behavioral trends and operational gaps, monitors process performance, and assists with assessments, audits, inspections, and regulatory inquiries. The Specialist serves as a resource on Responsible Gaming practices and collaborates with Customer Service, Compliance, Legal, Operations, Product, Technology, and other teams.

Requirements

• Bachelor’s degree in Business, Psychology, Social Sciences, Compliance, Gaming, or a related area, or equivalent work experience in a regulated context.
• More than 3 years of experience in Responsible Gaming, gaming compliance, player protection, customer service, or a similar regulated gaming setting.
• Knowledge of Responsible Gaming principles, player-protection methods, self-exclusion programs, and responsible play resources.
• Experience handling sensitive or complex player situations with integrity, discretion, empathy, and careful decision-making.
• Strong analytical skills and ability to assess player behaviors, interactions, trends, and related data.
• Excellent attention to detail and ability to maintain accurate, thorough, and confidential documentation.
• Proficiency in data analysis and commonly used business software, including Excel and Outlook.
• Ability to identify patterns and turn observations into actionable advice or procedural improvements.
• Ability to recognize Responsible Gaming-related product or operational gaps and work with relevant teams to address them.
• Ability to mentor and support other team members in applying Responsible Gaming procedures consistently.

Nice To Haves

• Experience in lottery, iGaming, or another gaming area.

Responsibilities

• Develop, introduce, maintain, and support Responsible Gaming policies, procedures, standards, and operational controls.
• Support compliance with Responsible Gaming regulations, requirements, and internal standards affecting iLottery and iGaming operations.
• Monitor and review player activity and interactions for possible indicators of problematic or harmful gaming behavior.
• Conduct appropriate Responsible Gaming evaluations and interventions, and manage blocking issues according to established procedures.
• Support players seeking information or assistance with Responsible Gaming tools, resources, limits, self-exclusion, and other player-protection measures.
• Document, track, and manage Responsible Gaming cases and player interactions according to company policies and required guidelines.
• Support the administration and ongoing effectiveness of self-exclusion and other player-protection programs.
• Identify behavioral trends or patterns that may indicate increased risk of gambling-related harm and escalate concerns appropriately.
• Monitor Responsible Gaming process performance and suggest improvements to player protections and operational consistency.
• Assist with adherence assessments, audits, inspections, and regulatory inquiries related to Responsible Gaming.
• Serve as a specialist in Responsible Gaming policies, procedures, tools, and operational practices.
• Collaborate with Customer Service, Compliance, Legal, Operations, Product, Technology, and other departments on Responsible Gaming initiatives.
• Mentor and serve as a resource for team members, promoting knowledge growth and consistent application of Responsible Gaming procedures.
• Identify product or operational gaps that affect Responsible Gaming and work with relevant teams to develop a path forward.

Benefits

• Depending on role and location, possible eligibility for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level