Responsable Fonctionnel des Systèmes de Gestion de la Qualité / Functional Lead of Quality Management Systems

RTX•Mississauga, ON

3d•CA$101,500 - CA$151,500•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel. Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide. We are on a digital transformation journey, redefining how we work, optimizing operations and transforming products and services to elevate employee and customer experiences. As part of our Digital Technology team, you’ll help shape the future, working with advanced tools, automating processes and innovating across all business functions. Our global organization is committed to cultivating an empowered and skilled team to bring advanced solutions and leading-edge digital capabilities to market for our customers. We have an exciting opportunity with our Digital Technology team for a Functional Lead of Quality Management Systems. The ideal candidate will be an experienced, motivated and mission-driven individual and will be joining the Digital Technology Quality team. The Functional Manager within Quality Systems will lead and participate in strategic enterprise initiatives including the design, implementation, and support of Pratt & Whitney Quality Management Systems (QMS). This person will engage directly with the Quality organization to understand customer requirements, identify, and develop solutions that meet or exceed customers’ expectations. The individual will leverage a strong technical background to troubleshoot complex issues and make recommendations for strategic changes to our landscape to improve the reliability and accuracy of existing solutions. This position requires partnership with a cross functional Digital Technology team, 3rd party software vendors, and outsourced partners to develop and execute integrated solutions. Significant collaboration, planning and real-time communication with Pratt & Whitney Quality team, it’s business partners, and outsourced 3rd parties to execute digital solutions on budget, with high quality and demonstrated value realization.

Requirements

A Bachelor’s Degree in Information Technology or related field and 8+ years of experience in Information Technology and/or Quality that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations; OR Advanced Degree and 5+ years of experience in Information Technology or related field that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations.
Working knowledge of the SAP Quality Management module (SAP Quality Notifications and SAP S4 experience is desired).

Nice To Haves

SAP Configuration experience with the Quality Management module.
Knowledge of SAP Quality Notifications.
Strong technical experience working in a complex SAP landscape.
Experience as an ABAP and/or JavaScript developer.
Program debugging experience.
Experience with ETQ Reliance and Net-Inspect.
Demonstrated leadership of successful process improvement initiatives.
Demonstrated focus on process development and implementation that spans organizational boundaries.
Demonstrated agile mindset and proven history of helping implement and support scaled agile practices.
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, daily, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Responsibilities

Work with business stakeholders and other functional areas to define process enhancements for Quality Systems that streamline business processes.
Manage Key Decisions, Risks, Actions and Dependencies.
Implements functional strategy.
Perform technical and functional problem solving.
Document requirements and translate them into specification documents that result in solutions that meet or exceed the defined business requirements.
Work in cross functional teams to provide seamless integration between Quality Management Systems and other enterprise applications.
Ensure all stakeholders are aligned around the vision, scope, schedule and budget for the digital solution.
Develop and implement new products, processes, standards.
Manage project deliverables to defined schedules and budgets to ensure project deliverables are achieved within project schedule and budget.
Manage third party suppliers to deliver high performing Quality Management Systems.
Develop metrics to monitor development of application solutions, collect feedback, and capture delivered value.
Lead or support various project status & communication forums including daily standups, stakeholder alignment meetings and executive reviews.
Ensure that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct.
Lead and/or support continuous improvement activities to improve application performance, quality and reliability.
Ensure production applications meet agreed upon service level expectations.
Lead and support projects using Waterfall or Agile methodologies.
Ensure all projects follow predefined gated approval and sign-off process.
Required to attend and have participation in work group meetings, teleconferences and / or training.
Required to have active participation in CORE initiatives.
Based on business needs the incumbent may be required to support other duties / functions within the company.
Available and able to travel based on business needs.