Quality Assurance Manager/Responsable de l'assurance qualité

PGBPGNGLOBAL • Brantford, ON

2d • Onsite

About The Position

We are looking to fill a current vacancy for a Quality Assurance (QA) Manager to join our team in Brantford, Ontario at our Greater Toronto Fulfilment Centre (GTFC). This role involves leading Quality Assurance and compliance in warehousing and distribution, as well as site QA leadership for repacking/customization operations. The position requires facilitating investigations and risk assessments to manage quality non-conformances, acting as the system owner for the site Quality Management System, and ensuring compliance with external regulations and internal policies. The role also focuses on leading and supporting quality-related value creation through cost savings and loss elimination activities.

Requirements

• 0-3 years of experience
• Ability to periodically travel to our Calgary Warehouse
• Experience leading teams and managing operations within a dynamic supply chain environment, ideally within a production or warehousing site and/or including third-party logistics (3PL) operations
• Strong ability to manage and improve systems and processes, including experience with policy and procedure implementation, performance monitoring, and driving continuous improvement initiatives
• Experience in ensuring adherence to external regulations and internal policies, with a strong understanding of compliance principles and the ability to identify and mitigate operational risks
• Solid understanding of quality control points and compliance requirements within warehousing, repacking/customization, and distribution processes for consumer products
• Proven ability to identify and implement cost/effort savings and loss elimination activities within a operational or quality framework
• Exceptional communication, interpersonal, and collaboration skills to effectively partner with diverse organizational units, internal teams, and external stakeholders
• Demonstrated ability to own critical operational decisions, including product flow, storage, and disposition
• Basic Digital capability to effectively use digital tools such as PowerBI dashboards and ChatPG, etc. is a must.

Nice To Haves

• Intermediate or advanced digital capability is an asset.

Responsibilities

• Leading Quality Assurance and compliance in warehousing and distribution
• Site QA Leadership for repacking/customization operations, leading Quality Assurance and compliance in Customization.
• Facilitate investigation and risk assessment with applicable Organizational Units to effectively manage Quality non-conformances in the market, end-to-end from product manufacturing, to distribution, and to consumer and customer feedback
• System owner of the site Quality Management System, recording activities related to policies and procedures, performance measurement and continuous improvement, and validation of site systems and processes
• Ensures site compliance with relevant external regulations (e.g. Health Canada) and internal company policies and procedures
• Lead and support Quality related value creation by identifying cost/effort savings and implementing loss elimination activities

Benefits

• Responsibilities from Day1; you will have ownership for your work plan from the beginning and will have important projects and responsibilities to deliver
• Flexible benefits coverage
• competitive salary
• pension plan after 1 year of service
• Access to employee wellness programs including Employee & Family Assistance Program
• employee support system
• psychology benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed