Respiratory Support Technician

AdaptHealth•Phoenixville, PA

About The Position

The Respiratory Support Technician provides direct and indirect patient care in home, office, and hospital settings, following governmental, accrediting, and organizational requirements. The role supports patients by delivering equipment instruction, setup, fitting, service, troubleshooting, and follow-up while helping ensure timely, satisfactory service. Depending on level, the technician may serve as a subject matter expert, train new hires, mentor teammates, handle escalated issues, and support workflow and quality improvements. The technician maintains and performs basic repairs on respiratory equipment, completes required patient, insurance, and government documentation, protects patient confidentiality, and follows safety, infection-control, and compliance procedures. The position requires travel throughout the service area, use of a personal vehicle, and the ability to access patient residences. Work may involve changing office activity levels, exposure to potentially infectious or hazardous conditions, and working outside normal business hours or extended hours when required.

Requirements

High school diploma or equivalent.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Specialist Level (Entry Level): one year of work-related experience.
Senior Level: one year of work-related experience plus two years of exact job experience.
Lead Level: one year of work-related experience plus four years of exact job experience.
Exact job experience is experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Ability to perform repetitive wrist, hand, and/or finger motions and use a personal computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds into a sitting position and to lift 50 pounds as needed.
Ability to work outside normal business hours and independently with minimal supervision; availability for extended hours when required.
Ability to travel throughout the service area using a personal vehicle and access patient residences as needed.
Ability to communicate effectively with internal and external customers and demonstrate empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.
Knowledge of respiratory therapy or DME services preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks.
Conduct patient follow-up calls and visits to support optimal care outcomes.
Communicate instructions and processes to patients professionally and appropriately.
Contact clinical support when urgent patient needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines.
Troubleshoot equipment failures professionally and report equipment hazards and product incidents according to company procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and promptly, including delivery tickets, safety checklists, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Maintain basic reimbursement knowledge to support appropriate billing documentation.
Protect patient confidentiality, follow HIPAA guidelines, complete assigned compliance training, and comply with AdaptHealth’s Compliance Program.
Follow procedures for personal protective equipment, infection control, and hazardous materials handling.
Assist with implementation of quality improvement programs and promote services and products to community referral sources as appropriate.
At Lead level, serve as a subject matter expert and primary team resource; conduct new-hire training and mentor team members.
At Lead level, handle escalated calls and complex issues, follow up appropriately, identify root causes of service issues, and collaborate on process improvements.
At Lead level, prepare reports for leadership and other departments; support departmental standards and Patient Experience initiatives; assist with task coordination and workflow adherence; and collaborate with the supervisor on performance metrics and service excellence.
Perform other related duties as assigned.