Respiratory Support Technician

AdaptHealth, LLC•Phoenixville, PA

About The Position

The Respiratory Support Technician provides direct and indirect patient care across home, office, and hospital settings, following governmental, accrediting, and organizational policies and procedures. The position helps ensure patients receive appropriate equipment and services efficiently and satisfactorily. Depending on level, the technician may serve as a subject matter expert, train new hires, mentor team members, handle escalated issues, and support departmental workflows and service improvements. The role includes fitting patients with PAP equipment and masks; providing equipment instruction, service, and troubleshooting; following up with patients; maintaining equipment; and completing documentation for company, insurance, and government requirements. Technicians protect patient confidentiality, follow HIPAA and safety procedures, support quality improvement, and may promote services to community referral sources. The position requires travel throughout the service area using a personal vehicle, access to patients’ residences, and the ability to work outside normal business hours and extended hours when required. The work may involve physical demands, exposure to potentially infectious materials and other hazards, and stressful interactions with patients or customers.

Requirements

High school diploma or equivalent required.
Valid and unrestricted driver’s license from the state of residence.
Equipment repair or maintenance skills.
Proficiency with computer systems and database applications.
Understanding of basic medical terminology.
Knowledge of insurance verification processes.
Strong attention to detail and organizational skills.
Ability to work under time constraints and manage multiple priorities.
Written and verbal communication skills.
Professional demeanor in interactions with patients and staff.
Commitment to confidentiality and data security protocols.
Specialist Level (Entry Level): one year of work-related experience.
Senior Level: one year of work-related experience plus two years of exact job experience.
Lead Level: one year of work-related experience plus four years of exact job experience.
Exact job experience means experience performing any of the listed tasks in a Medicare-certified HME environment that routinely bills insurance.
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use.
Ability to sit for long periods and use a computer and other office equipment.
Ability to assist in pulling a patient weighing approximately 130 pounds to a sitting position.
Ability to lift 50 pounds as needed.
Ability to work independently with minimal supervision and be available for extended hours when required.
Ability to access patients’ residences as needed and travel throughout the service area using a personal vehicle.
Ability to communicate effectively with internal and external customers and demonstrate empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Knowledge of respiratory therapy or DME services preferred.
Work-related construction, general manual labor, military, equipment repair, or maintenance skills are considered related experience.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
Set up and fit PAP patients with appropriate equipment and masks.
Conduct patient follow-up calls and visits to ensure optimal care outcomes.
Communicate instructions and processes to patients professionally, informatively, and appropriately.
Contact clinical support when urgent patient needs are identified during home visits.
Perform routine preventative maintenance checks and simple repairs according to company policy and manufacturer guidelines.
Troubleshoot equipment failures professionally and patiently.
Report equipment hazards and product incidents in accordance with company policies and procedures.
Maintain working knowledge of current Respiratory Programs and HME products and services.
Complete required company, insurance, and government paperwork accurately and on time, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment-specific instruction and cleaning forms.
Develop and maintain basic reimbursement knowledge to support proper billing documentation.
Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth’s Compliance Program.
Complete assigned compliance training and educational programs.
Follow PPE, infection-control, and hazardous-materials handling procedures.
Assist with implementation of quality improvement programs and support company standards.
Promote services and products to community referral sources as appropriate.
At Lead level, serve as a subject matter expert and primary team resource; conduct new-hire training and mentor team members.
At Lead level, handle escalated calls and complex issues, provide appropriate follow-up, identify root causes of service issues, and collaborate on process improvements.
At Lead level, prepare reports for leadership and other departments, support departmental standards and Patient Experience initiatives, assist with task coordination and workflow adherence, and collaborate with the supervisor on performance metrics and service excellence.
Perform other related duties as assigned.