Mgr,Library Operations

The University of New Mexico•Albuquerque, NM

1d•Hybrid

About The Position

The College of University Libraries and Learning Sciences at the University of New Mexico seeks a full-time, service-oriented Resource Sharing Operations Manager within Access Services. The role supports access to library resources for UNM and community users across library locations and online. Resource Sharing facilitates access to materials beyond UNM’s collections and provides UNM materials to other libraries and institutions; staff process over 60,000 requests in a typical year. Reporting to the Director of Access Services, the manager plans, coordinates, and manages interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services. The position oversees daily operations, develops and maintains workflows and procedures, and evaluates services to support timely, reliable access to library materials. It directly supervises four regular staff members (4.0 FTE) and oversees student employees, including staff development, performance management, workload planning, and scheduling. The manager provides operational oversight of Resource Sharing systems and services, including ILLiad, and works with Library Information Technology, vendors, and other partners to address operational needs, maintain continuity, and improve workflows and services. As a member of the Access Services Leadership group, the manager contributes to departmental planning, policy development, operational decisions, and initiatives supporting University Libraries’ mission and strategic priorities. The position is based at the University of New Mexico’s main campus in Albuquerque and is eligible for a hybrid remote work agreement of up to eight remote hours per week, with at least 32 hours onsite.

Requirements

Bachelor’s degree.
At least 5 years of experience directly related to the duties and responsibilities; completed degrees above the minimum education requirement may substitute for experience on a year-for-year basis.

Nice To Haves

Experience providing or managing interlibrary loan, document delivery, or other resource sharing services.
Experience with ILLiad or other interlibrary loan management systems.
Experience hiring, training, supervising, and evaluating staff and/or student employees.
Experience managing library operations, including developing, implementing, and evaluating workflows, policies, procedures, and operational documentation.
Knowledge of interlibrary loan standards, policies, and applicable U.S. copyright law.
Knowledge of current issues, practices, and developments in resource sharing.
Experience managing projects, assessing services, and implementing operational improvements.
Experience with budget management, billing practices, or other financial and administrative processes.
Demonstrated oral, written, and interpersonal communication skills.
Demonstrated ability to work collaboratively and effectively with colleagues, staff, and external partners in a diverse academic environment.

Responsibilities

Plan, coordinate, and manage interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services.
Oversee daily Resource Sharing operations and develop and maintain effective workflows.
Establish and implement procedures and evaluate services to ensure timely, reliable, and responsive access to library materials.
Directly supervise four regular staff members and oversee student employees.
Manage staff development, performance, workload planning, and scheduling, and foster a collaborative and supportive work environment.
Provide operational oversight of Resource Sharing systems and services, including ILLiad.
Collaborate with Library Information Technology, vendors, and other partners to address operational needs, maintain service continuity, and improve workflows and services.
Contribute to departmental planning, policy development, operational decision-making, and initiatives as a member of the Access Services Leadership group.