Mgr,Library Operations

University of New Mexico•Albuquerque, NM

1d•$51,334 - $72,114•Hybrid

About The Position

The College of University Libraries and Learning Sciences at the University of New Mexico seeks a full-time, service-oriented Resource Sharing Operations Manager within Access Services. Access Services helps UNM and community users access resources and information across library locations and online. Its Resource Sharing unit supports teaching, learning, and research by obtaining materials beyond UNM’s collections and lending UNM materials to other libraries and institutions. The unit processes over 60,000 requests in a typical year. Reporting to the Director of Access Services, the manager plans, coordinates, and manages interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services. The role oversees daily operations, develops workflows and procedures, and evaluates services to provide timely, reliable, and responsive access to library materials. The manager directly supervises four regular staff members (4.0 FTE) and oversees student employees. The position includes staff development, performance management, workload planning, scheduling, and fostering a collaborative and supportive work environment. It also provides operational oversight of Resource Sharing systems and services, including ILLiad, and works with Library Information Technology, vendors, and other partners on operational needs, service continuity, and improvements. As a member of the Access Services Leadership group, the manager contributes to departmental planning, policy development, operational decisions, and initiatives that advance University Libraries’ mission and strategic priorities. The position is based at the University of New Mexico’s main campus in Albuquerque and is eligible for a hybrid remote work agreement of up to 8 hours remotely per week, with at least 32 hours onsite. The University of New Mexico is a Tier I Research Institution. The College of University Libraries and Learning Sciences affirms its commitment to honoring diversity, ensuring fairness and access, and creating a respectful environment for employees. University Libraries is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. Its collections exceed 3 million volumes and are housed across three central campus libraries and the South Campus Repository.

Requirements

Bachelor’s degree.
At least 5 years of experience directly related to the duties and responsibilities specified; completed degrees above the minimum education requirement may substitute for experience on a year-for-year basis.

Nice To Haves

Experience providing or managing interlibrary loan, document delivery, or other resource sharing services.
Experience with ILLiad or other interlibrary loan management systems.
Experience hiring, training, supervising, and evaluating staff and/or student employees.
Experience managing library operations, including developing, implementing, and evaluating workflows, policies, procedures, and operational documentation.
Knowledge of interlibrary loan standards, policies, and applicable U.S. copyright law.
Knowledge of current issues, practices, and developments in resource sharing.
Experience managing projects, assessing services, and implementing operational improvements.
Experience with budget management, billing practices, or other financial and administrative processes.
Demonstrated oral, written, and interpersonal communication skills.
Demonstrated ability to work collaboratively and effectively with colleagues, staff, and external partners in a diverse academic environment.

Responsibilities

Plan, coordinate, and manage interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services.
Oversee daily Resource Sharing operations and develop and maintain effective workflows.
Establish and implement procedures and evaluate services to ensure timely, reliable, and responsive access to library materials.
Directly supervise four regular staff members and oversee student employees.
Manage staff development, performance management, workload planning, and scheduling, and foster a collaborative and supportive work environment.
Provide operational oversight of Resource Sharing systems and services, including ILLiad.
Collaborate with Library Information Technology, vendors, and other partners to address operational needs, maintain service continuity, and improve workflows and services.
Contribute to Access Services departmental planning, policy development, operational decision-making, and initiatives supporting University Libraries’ mission and strategic priorities.