Resource Sharing Manager
About The Position
The Resource Sharing Manager oversees Santa Clara University’s interlibrary loan, document delivery, and LINK+ consortial resource-sharing services in support of the University community’s educational and research needs. The role manages end-to-end fulfillment operations, ensures prompt and accurate service for University patrons and external partners, and maintains compliance with copyright law, licensing requirements, professional standards, and consortial agreements. The manager directly supervises one full-time library assistant and student assistants, and develops, implements, and assesses policies and workflows. The position also staffs the Library Help Desk, circulates materials, assists users with directional, informational, and simple reference questions, and supervises and trains student workers. It collaborates with library departments, the University community, and interlibrary loan partners at local, state, national, and international levels. The role receives work direction from the Head of Access & Delivery Services. This is a full-time position scheduled for 40 hours per week, normally Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours may vary with Library or University needs, including occasional later evenings or weekends. The position is primarily performed on-site at Santa Clara University and requires regular in-person campus presence.
Requirements
- Bachelor’s degree.
- Three years of experience in interlibrary loan or document delivery in an academic setting.
- Knowledge of complex library automation software, full-text databases, and bibliographic databases.
- Knowledge of resource-sharing practices, including innovations, challenges, trends, and professional competency frameworks.
- Knowledge of accessibility standards, including WCAG, as they relate to interlibrary loan services.
- Knowledge of copyright law, fair use, electronic license agreements, resource-sharing standards, and consortial borrowing and lending agreements.
- Strong verbal, written, interpersonal, organizational, and supervisory or management skills.
- Experience or skill in using ILLiad, RapidILL, and OCLC WorldShare ILL.
- Strong public-facing customer-service skills.
- Computer, scanner, and office productivity software skills.
- Ability to improve operational efficiency through new technology and automation.
- Ability to work independently and collaboratively in a collegial, team-oriented environment.
- Ability to adapt to a changing technological and organizational environment and work with staff and faculty at all levels.
- Ability to accommodate schedule changes and weekend work as required.
- Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment.
Responsibilities
- Coordinate the daily operations of interlibrary loan, document delivery, and LINK+ resource-sharing services, monitoring service quality and productivity.
- Direct professional development and performance management for one full-time library assistant and student assistants.
- Perform administrative work using library automation tools, full-text databases, and bibliographic databases.
- Develop, document, implement, assess, and revise departmental operational policies and procedures.
- Maintain effective workflows, resolve procedural problems, and reassign work as needed.
- Establish service goals and objectives in coordination with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement.
- Recommend and implement new or enhanced services and operational changes in response to technology and patron needs.
- Maintain resource-sharing statistics and participate in Library assessment, including tracking turnaround times and changes in user demand.
- Attend regional and statewide professional meetings to remain informed about developments in interlibrary loan, document delivery, and consortial borrowing.
- Maintain current knowledge of copyright requirements and work with library leadership to ensure compliance with copyright and licensing requirements.
- Maintain knowledge of consortial borrowing and lending agreements and help ensure the University meets its obligations.
- Coordinate with Law Library staff to process and deliver LINK+ materials requested by Law Library patrons.
- Inform library staff about significant changes to interlibrary loan, document delivery, and LINK+ services.
- Staff the Library Help Desk during scheduled hours and circulate materials using the integrated library system.
- Provide courteous directional, informational, and simple reference assistance; refer complex questions to the appropriate person or department.
- Supervise and train student workers assigned to the Library Help Desk.
- Open, close, and secure the Library when required.
- Participate in library committees, working groups, and projects, and collect data for library assessment.
- Prepare progress reports, communicate project status and deviations from goals to the supervisor, and submit reports as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
