Resource Sharing Officer

Monash • Clayton, NC

3d • Onsite

About The Position

Monash University Library is seeking a Resource Sharing Officer to provide administrative and customer service support that helps students, staff and other libraries access resources. Based at the Clayton campus, the role sits within the Library Technologies, Discovery and Access team. It supports resource sharing borrowing and lending, interlibrary loans, digital access to materials, and library discovery and access services. The officer maintains accurate records, responds to enquiries, contributes to efficient, high-quality service delivery, and supports service improvements and broader library projects and activities.

Requirements

• Experience in administration and frontline customer service.
• Strong communication and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Confidence using business software such as Microsoft Office or Google Workspace.
• An organised and detail-oriented approach.
• Ability to maintain confidentiality and follow established procedures.
• Current valid work rights for Australia.

Responsibilities

• Respond to resource sharing borrowing and lending requests.
• Process interlibrary loans.
• Facilitate digital access to materials.
• Support library discovery and access services.
• Maintain accurate records.
• Respond to enquiries from students, staff and other libraries.
• Help ensure efficient, high-quality service delivery.
• Contribute to service improvements and broader library projects and activities.

Benefits

• 17% employer superannuation.
• Monash supports flexible working arrangements and has policies to help staff combine work and personal commitments, including support for parents; this role is worked 100% on-site.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed