Resource Sharing Manager
About The Position
The Resource Sharing Manager oversees Santa Clara University Library’s interlibrary loan, document delivery, and LINK+ consortial resource-sharing services, supporting the educational and research needs of the University community and external partners. The role manages end-to-end fulfillment operations, maintains service quality and productivity, and ensures compliance with U.S. copyright law, licensing requirements, professional standards, and consortial agreements. It directly supervises one full-time library assistant and several student assistants and develops, implements, and assesses policies and workflows. The manager coordinates service goals and operational changes with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement. The position uses library automation systems and databases, tracks service statistics and benchmarks, participates in assessment, keeps current with developments in resource sharing, and communicates significant service changes to library staff. It also coordinates LINK+ processing with Law Library staff. The position staffs the Library Help Desk during scheduled hours, circulates materials, provides directional, informational, and simple reference assistance, refers complex questions, trains and supervises student workers, and may open, close, and secure the library. Additional duties include committee participation, assessment data collection, and work on library or Access Services & Delivery projects. This is a full-time, 40-hour-per-week position, normally scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours may vary to meet operational needs, and the role may periodically require later evenings or weekends. The position is primarily on-site at Santa Clara University in a typical indoor office environment with equipment noise, frequent interruptions, and deadline-driven work. Travel around campus and occasional travel for conferences, training, or to outside customers, vendors, or suppliers may be required.
Requirements
- Bachelor’s degree.
- At least 3 years of interlibrary loan or document delivery experience in an academic setting.
- Knowledge of complex library automation software and full-text and bibliographic databases.
- Knowledge of resource-sharing practices, including innovations, challenges, trends, and professional competency frameworks.
- Knowledge of accessibility standards, including WCAG, as they relate to interlibrary loan services.
- Knowledge of copyright law, fair use, electronic license agreements, resource-sharing standards, and consortial borrowing and lending agreements.
- Strong verbal, written, interpersonal, and organizational skills.
- Supervisory or management skills in interlibrary loan or document delivery in an academic setting.
- Proficiency with ILLiad, RapidILL, and OCLC WorldShare ILL.
- Strong public-facing customer-service skills.
- Computer, scanner, and office productivity software skills.
- Ability to improve operational efficiency through new technology and automation.
- Ability to work independently and collaboratively in a collegial team environment.
- Ability to adapt to a dynamic technological and organizational environment and new situations.
- Ability to work with all levels of staff and faculty and maintain cooperative relationships in a diverse multicultural environment.
- Ability to accommodate shift changes and weekend work as required.
Responsibilities
- Manage daily interlibrary loan, document delivery, and LINK+ operations, monitoring service quality and productivity to meet patron research needs.
- Direct professional development and performance management for one full-time library assistant and several student assistants.
- Perform administrative work using library automation tools and full-text and bibliographic databases.
- Develop, document, implement, assess, and revise operational policies and procedures; maintain workflows, resolve procedural problems, and reassign work as needed.
- Establish service goals and objectives with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement.
- Recommend and implement new or enhanced services and operational changes in response to technology and patron needs.
- Maintain resource-sharing statistics and participate in library assessment, including measuring turnaround time and changes in user demand.
- Attend regional and statewide professional meetings to stay informed about developments in interlibrary loan, document delivery, and consortial borrowing.
- Keep current on copyright requirements and ensure resource-sharing operations comply with copyright and licensing requirements in coordination with library leadership.
- Maintain understanding of consortial borrowing and lending agreements and support the University’s obligations under those agreements.
- Coordinate with Law Library staff to ensure smooth processing and delivery of LINK+ materials requested by Law Library patrons.
- Keep library staff informed about significant changes to interlibrary loan, document delivery, and LINK+ services.
- Staff the Library Help Desk during scheduled hours and circulate materials using the integrated library system.
- Provide courteous directional, informational, and simple reference assistance; refer complex questions to the appropriate person or department.
- Supervise and train student workers assigned to the Library Help Desk.
- Open, close, and secure the library when required.
- Participate in library committees and working groups, collect assessment data, and contribute to library or Access Services & Delivery projects.
- Recommend initiatives and implement changes to improve service quality; identify problems and develop recommendations for improving processes.
- Maintain customer contact and solicit service feedback; use appropriate tools, training, and performance initiatives to maximize productivity.
- Prepare progress reports and other required reports, communicate project status and deviations from goals, and ensure operational work is complete, accurate, and timely.
- Develop and implement guidelines supporting unit functions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
