Resource Coordinator

CHILD CARE COUNCIL OF DUTCHESS AND PUTNAM INC•Town of Poughkeepsie, NY

5d•$0 - $55,000•Onsite

About The Position

The Resource Coordinator manages and supports a caseload of registered and legally exempt child care providers and assists with administration of the Registration and Legally Exempt and Child Care Resource and Referral contracts with the New York State Office of Children and Family Services (OCFS). Responsibilities must be carried out in compliance with OCFS regulations and CCCDP policies and procedures. The role supports providers across child care modalities in Dutchess and Putnam Counties through regulatory guidance, technical assistance, inspections and monitoring, referrals, and relationship-building. The coordinator also supports provider registration and renewal processes, investigates complaints as required, and maintains provider records. The position responds to families seeking child care information and contributes to training, outreach, reporting, and collaboration with agency colleagues and external partners. The position is based at the Dutchess County office in Poughkeepsie, NY, and the Putnam County office in Mahopac, NY. A consistent weekly schedule will be established with the Programming & Resource Supervisor and Executive Director, with flexibility for office coverage, events, trainings, and inspections. The schedule is Monday through Friday, 35 hours per week, with hours that flex as needed to accommodate inspections and a one-hour unpaid lunch break. All time is tracked through the agency’s timekeeping system.

Requirements

Ability to meet the travel requirements of the position.
Valid driver’s license and reliable transportation.
Strong customer service and communication skills.
Computer proficiency.
Ability to travel to and access child care program sites.
Ability to move throughout facilities, including classrooms, bathrooms, kitchens, outdoor areas, and basement or furnace areas.
Ability to regularly move between multiple floors in a building without elevator access.
Ability to lift and carry materials weighing up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred, in Early Childhood Education, Child Development, Social Work, or a related field.
Bilingual skills preferred.

Responsibilities

Develop and maintain working knowledge of NYS OCFS regulations for Family Day Care, Group Family Day Care, School-Age Child Care, Day Care Centers, and Legally Exempt child care.
Maintain an assigned caseload of child care providers across all modalities in Dutchess and Putnam Counties, providing regulatory guidance, technical assistance, resource sharing, referrals, and relationship-building.
Maintain an assigned caseload of Family Day Care and School Age Child Care programs, providing ongoing support through inspections and monitoring.
Assist prospective providers with registration and enrollment.
Support registered providers with midpoint requirements and renewal processes using CCFS and FAMS systems.
Provide technical assistance and conduct informational meetings for registered and legally exempt providers.
Conduct inspections of registered and legally exempt providers in accordance with OCFS contract requirements.
Investigate complaints related to registered, legally exempt, and illegal child care providers as required by OCFS contracts.
Maintain accurate electronic and hard-copy provider files to support quarterly registration audits.
Respond to parent inquiries with basic child care counseling, including clarifying family needs and explaining child care and early education options.
Educate families about child development, provider relationships, subsidy options, and local child care resources.
Maintain accurate provider data and referral records for reporting and statistical purposes.
Conduct trainings on best practices and job responsibilities as requested by the Director of Programming.
Attend required OCFS, Westchester Regional Office, and CCCDP trainings, meetings, and conferences.
Participate in community events and outreach activities to promote child care registration, as approved by leadership.
Communicate provider-related concerns and trends to the Programming & Resource Supervisor.
Maintain confidentiality of child care programs, complaints, and information in the OCFS Child Care Facility System (CCFS).
Communicate professionally with providers, families, and CCCDP staff.
Maintain regular communication with supervisors and colleagues to ensure safety and accountability during onsite visits and travel.
Submit monthly mileage and expense reports to the Programming & Resource Supervisor.
Perform other related duties as assigned.