Back of House Supervisor - Charlottesville

Pet Paradise•Charlottesville, VA

153d•Onsite

About The Position

Pet Paradise is looking for “pet people” with leadership experience and growth potential to fill our open Resort Supervisor position. This role involves direct supervision of Resort Associates and Playtime Coordinators, ensuring high standards of pet care and facility cleanliness. The supervisor will also assist the management team with training, performance reviews, and reporting potential hazards. This is a physically demanding role that requires comfort with dogs of all sizes and the ability to lift up to 60 lbs.

Requirements

Considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
Strong organizational, cash management, and sales skills
Prior supervisory experience highly preferred
Comfortable leading by example, including ‘hands-on’ task management
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Exceptional communication and interpersonal skills
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Ability to ascend and descend stairs safely and frequently, using the OSHA standard three points of contact
Valid driver’s license and ability to pass criminal background check
High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Leadership experience and growth potential

Responsibilities

Providing direct supervision of our Resort Associates and Playtime Coordinators including leading, training, and coaching associates based on company standards, policies, and guidelines
Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
Maintaining cleanliness of suites and guest areas and feeding, exercising, and providing daily care for all guests
Responsible for assisting new and existing team members in completing their required LMS courses and training guides
Performing additional duties as required by the management team

Benefits

Opportunity for ADVANCEMENT!
Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off (both full-time and part-time status)
401(k) Savings Plan with Company Match
Health, Dental and Vision Insurance (full-time status)
Employee Assistance Program (EAP) with added mental health benefit, available to all employees