Resort Guest Services Attendant/Bell Person

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

8d•Onsite

About The Position

The Resort Guest Services Attendant/Bell Person provides guest service from initial contact through reservations, PBX, check-in, and departure. The role is responsible for maintaining a high level of service and guest satisfaction, responding professionally and courteously to guest questions and requests, greeting guests at the hotel entrance, transporting luggage, and accommodating guests during their stay. The position also supports front-desk and resort operations by processing reservations and financial transactions, providing information about hotel accommodations and resort facilities, delivering messages and packages, and maintaining clean and orderly public and front-desk areas. The attendant may perform administrative and other guest-service duties as needed.

Requirements

High school diploma or equivalent.
One year of hospitality or customer-service experience.
Computer literacy, demonstrated by completion of an assessment.
CPR certification.
Valid driver's license.
Ability to learn and efficiently use the facility's reservation software.
Ability to answer a multiline telephone system.
Competent organizational skills.
Fluent in reading, writing, and speaking English.
Ability to communicate effectively and positively with the public and facility personnel and to problem-solve.
Computer literacy and strong mathematical skills.
Attention to detail and ability to meet deadlines.
Ability to maintain confidentiality of guests' credit information and protect personal data.
Ability to type at least 50 words per minute.
Ability to adjust work schedule to business needs, including covering shifts on short notice.
Ability to lift up to 75 pounds while standing, twisting, or bending.
Ability to stand and/or sit for extended periods.
Availability to work evenings, some weekends, and holidays, and outdoors in cold and hot temperatures.

Nice To Haves

Some college courses in hotel management preferred.

Responsibilities

Provide exemplary customer service in keeping with established standards.
Review hotel information and availability and provide accurate information to prospective and returning guests.
Enter accurate data in the hotel reservation system and provide reservation confirmations.
Process financial transactions efficiently, check guests in and out, and confirm full payment at checkout.
Direct guests to daily functions at the hotel and throughout Port Madison Enterprises.
Complete required shift procedures.
Coordinate billing for no-shows and credit issuance with the Front Office Management Team.
Coordinate room blocks with the Sales Department and other Port Madison Enterprises divisions.
Transport luggage for arriving and departing guests, including to vehicles.
Explain guest-room accommodations and equipment, including locks, televisions, and thermostats.
Deliver messages and packages to meeting rooms and guest rooms.
Maintain working knowledge of resort facilities and promotions, and advise guests accordingly.
Maintain knowledge of room locations, types, and special features.
Inspect public areas, including restrooms, elevators, and front entrances; perform light janitorial duties as needed.
Perform routine guest administrative duties such as copying and faxing.
Provide resort and casino directions to guests.
Keep the front-desk area neat and stocked for the next shift.
Assist with preparing collateral information packages for the Sales & Catering Manager and Spa Manager as needed.
Prepare key-check inventory and assist with ticket distribution in a will-call scenario.
Attend department meetings and, as required, marketing meetings and vendor- or company-sponsored training.
Communicate clearly with guests and coworkers and demonstrate a can-do approach to guest matters.
Perform other duties as necessary.