Resort Guest Relations Agent - Durango

Durango Casino & Resort • Las Vegas, NV

6d • Onsite

About The Position

Durango is a new brand from Station Casinos, aiming to be an approachable, luxury destination with best-in-class hospitality and exciting amenities. This role is critical to ensuring guests have memorable moments and feel welcome and at home. The ideal candidate will deliver service with a personal touch, delighting guests with an approachable sense of luxury.

Requirements

• Must be able to obtain all necessary work cards.

Nice To Haves

• High school or equivalent education preferred.
• Two to three years customer service or reception experience preferred.
• At least two years front desk experience in a similar first-class hotel preferred.

Responsibilities

• Performing all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
• Performing all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.
• Posting charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency.
• Responding to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or directing the request to the appropriate department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED