Guest Relations

Willow Valley Communities • East Lampeter Township, PA

4d • Onsite

About The Position

As a Guest Relations Specialist, you’ll be the welcoming face of our community—greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you’ll help create a seamless, personalized experience that leaves a lasting impression.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Strong customer service skills and a passion for helping others
• Professional communication and problem-solving abilities
• Comfort with basic technology (Microsoft Office, etc.)

Nice To Haves

• Previous concierge or hospitality experience preferred

Responsibilities

• Welcome guests with friendly, genuine hospitality upon arrival and departure
• Manage check-ins and check-outs while answering questions and providing support
• Assist guests with luggage, packages, and transportation support when needed
• Deliver personalized service to enhance each guest’s experience
• Act as a concierge—offering recommendations, directions, and reservations
• Answer calls professionally and direct inquiries appropriately
• Communicate effectively with team members using radios when needed
• Maintain a polished, professional presence at all times
• Process payments and reconcile daily reports
• Support business center and lobby upkeep
• Assist with guest use of amenities, including fitness spaces
• Follow safety, security, and emergency procedures
• Submit maintenance and IT requests as needed

Benefits

• Tuition reimbursement & scholarship opportunities
• Weekly pay
• Paid Time Off (including your birthday!)
• Access to premium amenities such as our on-site gym and indoor swimming pool
• Team member events & recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED