GUEST RELATIONS REPRESENTATIVE

Sentara Health•Charlottesville, VA

1d•Onsite

About The Position

Sentara Martha Jefferson is hiring a Guest Services Rep in Charlottesville, Virginia. This is a Part-Time, Evening shift opportunity. As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. You will be responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients. Additional duties include verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. You will give personal attention, take personal responsibility, and use teamwork when providing guest services. You will respond promptly to patient, family, and team member requests. You will assist in the identification of patient and family needs and secure appropriate referrals, solutions, and services to the identified needs. You will collect data and documentation to assist in the identification of areas needing improved customer service. You will assist leaders in recommending changes in facility and departmental policy and procedure. You will facilitate improved customer service by identifying, investigating, and directing complaints, concerns, and compliments to the appropriate team members and leaders. You will record and submit all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.

Requirements

1 year of customer service experience
High School diploma or equivalent

Responsibilities

Be a liaison between patients, families, visitors, and hospital and medical team members.
Provide a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.
Verify patient registration.
Escort patients and guests to their destination by walking or use of a wheelchair.
Give personal attention, take personal responsibility, and use teamwork when providing guest services.
Respond promptly to patient, family, and team member requests.
Assist in the identification of patient and family needs and secure appropriate referrals, solutions, and services to the identified needs.
Collect data and documentation to assist in the identification of areas needing improved customer service.
Assist leaders in recommending changes in facility and departmental policy and procedure.
Facilitate improved customer service by identifying, investigating, and directing complaints, concerns, and compliments to the appropriate team members and leaders.
Record and submit all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met