Guest Relations Agent

Westgate Resorts•Kissimmee, FL

4d•Onsite

About The Position

Westgate Vacation Villas & Town Center Resort offers an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Ready to be the welcoming heartbeat of our resort? Join us and help create unforgettable guest experiences! Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

Requirements

PM Schedule Requirement — The primary shift we are hiring for is 2:30 PM–11:00 PM, including mandatory weekends and holidays.
Stand for long periods of time.
On many occasions, must be able to withstand prolonged exposure to sunlight.
Strong communication skills (verbal & written) for guest interactions and team coordination.
Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
Problem-solving skills to address guest concerns or logistical challenges.
Flexible schedule, including weekends, holidays, and evenings.
Basic Microsoft Office and computer knowledge.
Valid Florida Driver License: able to drive a golf cart vehicle and up to a 15-passenger van following safety guidelines.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Respond promptly to guest inquiries, requests, and concerns.
Coordinate and assign bell services for luggage, room changes, and deliveries.
Communicate effectively with team members and departments to ensure smooth operations.
Oversee luggage handling, storage, and security procedures.
Manage transportation requests and support VIP and special guest services.
Act as a liaison between guests and resort departments to enhance the guest experience.
Monitor workflow during peak check-in and check-out periods.
Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
Perform other duties as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact