Resolution Manager

Gallagher•Phoenix, AZ

About The Position

The Resolution Manager investigates, evaluates, disposes of, and settles less complex claims with moderate supervision. The role includes investigating and determining coverage, liability, and damages, as well as setting appropriate reserves. The position typically carries claims reserve and settlement authority up to $5,000 for liability claims and/or $10,000 for workers' compensation claims, or greater. The manager exercises judgment to assess claims exposure, determine an appropriate course of action, and settle claims. The role involves extensive interaction with parties involved in the claims process and requires handling claims in accordance with client and corporate policies, procedures, best practices, and applicable statutory, regulatory, and ethical requirements. The manager documents and communicates claim activity promptly and effectively in support of claim outcomes and is expected to work at full caseload capacity.

Requirements

High school diploma.
Three years of related claims experience.
Appropriate license and/or certification in all states where claims are handled, or ability to obtain the licenses or certifications according to local requirements.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Critical thinking and problem-solving ability.
Ability to plan and organize activities and serve clients.
Negotiation skills and effective verbal and written communication skills.
Ability to embrace new challenges.
Analytical skills to make decisions and resolve issues involved in handling claims.
Ability to negotiate claim settlements and dispositions, including interpreting related documentation.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Investigate, evaluate, dispose of, and settle less complex claims with moderate supervision.
Determine coverage, liability, and damages, and set appropriate reserves.
Analyze claims exposure, determine the appropriate course of action, and settle claims using sound judgment.
Interact extensively with parties involved in the claims process.
Handle claims according to client and corporate policies, procedures, best practices, and applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and effectively in a manner that supports claim outcomes.
Work at full caseload capacity.