Alternative Dispute Resolution Manager

Bonneville Power Administration • Portland, OR

20h • Onsite

About The Position

This position is within the Civil Rights & Equal Employment Opportunity organization, Executive Office, at the Bonneville Power Administration (BPA). The Alternative Dispute Resolution Manager serves as the agency’s program owner and lead strategist for workplace dispute prevention and resolution, developing and expanding approaches that resolve issues early and collaboratively, outside formal administrative or grievance pathways.

The role facilitates neutral mediations in complex, multi-party, or sensitive workplace conflicts; advises executives and people leaders on team friction and organizational change; and identifies conflict patterns and root causes to prevent escalation. The manager also designs and delivers workforce training in negotiation, constructive dialogue, and de-escalation; partners with Human Resources, Labor Relations, Civil Rights professionals, and union representatives; and represents BPA in Department of Energy and industry forums.

The position measures program impact using case resolution, cost avoidance, time saved, and employee morale indicators, and prepares reports to guide program improvements. The employee must possess or recertify annual mediation certification before entering on duty and must report in person to the official duty location.

Requirements

• Must be a United States citizen.
• Must possess or recertify mediation annual certification prior to entrance on duty.
• At least one year of specialized experience equivalent to the GS-12 grade level in the Federal service.
• Experience serving as a neutral third-party mediator or facilitator using ADR techniques to resolve workplace conflicts, interpersonal disputes, and complaints of discrimination or unfair employment practices.
• Experience developing and delivering conflict-management, communication, or mediation training and instructional materials to employees and management.
• Experience gathering, tracking, and analyzing dispute-resolution metrics or casework data to identify trends, assess program effectiveness, and prepare evaluative reports.
• Current Federal employees must meet time-in-grade requirements by the announcement’s closing date.
• Must report in person to the official duty location.
• Males must meet Selective Service registration requirements.

Responsibilities

• Lead BPA’s agency-wide dispute prevention and resolution strategy and develop, modernize, and scale conflict-management programs.
• Serve as a neutral mediator or facilitator for complex, multi-party, and emotionally sensitive workplace conflicts, guiding participants toward sustainable solutions.
• Advise agency executives, managers, and administrative leads on team friction, organizational changes, and constructive management partnerships.
• Identify early indicators and systemic causes of conflict by analyzing patterns, clarifying procedures, and facilitating early conversations.
• Design and facilitate training in interest-based negotiation, constructive dialogue, communication, mediation, and de-escalation.
• Partner with Human Resources, Labor Relations, Civil Rights professionals, and union representatives on inclusive and transparent dispute processes.
• Represent BPA in external forums and collaborate with Department of Energy counterparts and national dispute-resolution bodies.
• Gather and analyze program metrics, case data, and qualitative feedback; prepare reports on program impact and recommend service enhancements.

Benefits

• Work/life balance programs and policies intended to support flexible, responsive work environments.
• Be Well wellness program supporting career, community, financial, physical, and social well-being.
• Federal employee benefits package for employees and their families.
• Hiring incentives may be authorized for highly qualified candidates, subject to budget availability and federal regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed