Senior Resolution Manager

Gallagher•Atlanta, GA

2d•Remote

About The Position

At Gallagher Bassett, the Senior Resolution Manager helps clients navigate complexity, supports recovery, and delivers outcomes that make a difference. This role manages complex Auto Liability and General Liability claims, using claims-management experience and analytical skills to assess exposure and litigation, plan an appropriate course of action, and resolve claims. The position is eligible for fully remote work and may involve any jurisdiction; active adjuster licenses in any jurisdiction are relevant. The role works extensively with parties involved in the claims process and in partnership with clients to support effective communication, customer service, and claims-management solutions. Claims must be handled in accordance with client and corporate policies and procedures, accepted industry practices, and applicable statutory, regulatory, and ethical requirements. Claim activity must be documented and communicated promptly and efficiently. Gallagher describes its workplace as collaborative and people-first, with accessible leadership, career-development opportunities, ongoing learning, and work with global reach and local impact. The company encourages applicants to consider the role even if their experience does not align perfectly and notes that transferable skills may be considered.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in every state in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with claims-related and business software.

Nice To Haves

Bachelor's degree.
Bodily Injury experience.
Litigation Management experience.

Responsibilities

Analyze claims exposure and litigation, determine an appropriate course of action, and resolve claims.
Investigate, evaluate, and resolve complex Auto and General Liability claims using claims experience and analytical skills.
Communicate and coordinate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Partner with clients to deliver innovative solutions and enhance claims-management processes.
Handle claims in accordance with client and corporate policies, procedures, accepted industry practices, and applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently to support claim-file outcomes.
Think critically, solve problems, and plan and prioritize activities to serve clients effectively.