Residential Walkthrough Agent

ProHome • Knoxville, TN

10d • Remote

About The Position

This flexible, part-time role is for an experienced residential construction professional who provides customer service to new home buyers and supports a smooth transition into their homes. The agent conducts orientations and walkthroughs, explains procedures, answers questions, and documents potential construction-related items. The position is work-as-needed based on business demand, with flexible scheduling. It is remote with field responsibilities and requires residence in or near Knoxville, Tennessee, plus regular local travel in the area.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Comfort interacting with homeowners, builders, and internal teams.
• Proficiency with iPad, Microsoft Office Suite, PDF Expert, and Adobe Acrobat.
• Strong interpersonal and relationship-building skills.
• Ability to sit, stand, walk, and drive for extended periods during fieldwork.
• Valid driver's license and satisfactory driving record.
• Reliable transportation.
• Availability during standard business hours, Monday through Friday; ideally available 2–3 weekdays per week.
• Ability to travel locally throughout Knoxville and surrounding communities.
• Professional, dependable, friendly, customer-focused, proactive, resourceful, organized, detail-oriented, and able to work independently.

Nice To Haves

• Residential construction experience is strongly preferred.
• Experience conducting walkthroughs and documenting construction-related items is a plus.
• Experience in carpentry, installation, home inspection, renovation, project management, firefighting, insurance restoration, or similar fields.

Responsibilities

• Provide prompt, professional, and friendly customer service to new home buyers and builders.
• Conduct new home orientations and walkthroughs, ensuring details are reviewed and documented.
• Meet clients on-site to explain procedures, answer questions, and document potential construction-related items.
• Communicate regularly with the Director of Field Operations and Strategic Accounts, providing progress and performance updates.
• Submit accurate reports, photos, and documentation using company-provided technology and applications.

Benefits

• Flexible part-time schedule with weekday-only work.
• No evenings, weekends, or on-call requirements.
• Paid training.
• Pay of $20 per hour.
• Opportunity to remain active in the residential construction industry.
• Supportive team environment focused on quality, collaboration, and customer satisfaction.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED