Residential Valet Attendant - Site Azzurra Condos (Marina Del Rey)

Towne Park • Marina Del Rey, CA

1d • Onsite

About The Position

The Residential Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage, including delivery, pickup, and storage as applicable. The attendant welcomes and assists guests, provides information and directions, and handles parking documentation, claim checks, and payments as needed.

The position requires open availability, including weekends and holidays. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time and rates applicable to elapsed time.
• Ability to meet the described physical demands, including lifting or moving objects with exertion up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
• Availability for an open work schedule, including weekends and holidays.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle location, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits; eligibility depends on job classification, length of employment, and hours worked, and plan terms may apply.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan; eligibility depends on job classification, length of employment, and hours worked, and plan terms may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED