Residential Valet Attendant - Site Azzurra Condos (Marina Del Rey)

Towne Park • Marina del Rey, CA

3d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services during guest arrivals and departures, as applicable. The associate also helps guests with directions, transportation, reservations, facility information, messages, and other requests.

The position explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, records vehicle and ticket information, and collects parking revenue when needed. Work follows established practices and procedures, with frequent direction and review. Most work is performed outdoors, potentially for the full shift, and may involve exposure to extreme heat and cold.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to destinations approved by the location.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED