Residential Treatment Facility Manager

Arc of Anchorage.•Anchorage, AK

About The Position

In alignment with The Arc of Anchorage’s mission, vision, and core values, the Residential Treatment Facility Manager leads, coordinates, and oversees operations across multiple Adult Mental Health Rehabilitation (AMHR) residential treatment facilities. The Manager ensures consistent, high-quality, person-centered services through supervision, coaching, and accountability of Residential Team Leads, Case Managers, and other program staff. The role ensures that facilities operate safely and efficiently and comply with agency standards and applicable licensing, Medicaid, CARF, and state and federal requirements. The Manager promotes consistency across facilities, coordinates staffing and resources, supports treatment and service outcomes, addresses operational concerns, and maintains a culture of respect, dignity, accountability, and professional integrity. The position includes routine travel between facilities, participation in an on-call rotation, and flexibility to respond to staffing issues, emergencies, and after-hours concerns. Duties may take place in residential facilities, office settings, and community-based environments.

Requirements

Associate degree or equivalent combination of education and relevant work experience as determined by agency leadership.
At least three years of social service experience working with individuals with behavioral health challenges.
Demonstrated leadership or supervisory experience.
Ability to oversee peer support specialists and/or obtain and maintain Peer Support Train-the-Trainer certification within six months of hire, as required by the program.
Proficiency with basic computer applications, electronic documentation systems, and Microsoft Office.
Ability to create and review reports, track program information, and communicate effectively across multiple locations.
Background checks as defined by licensing agencies.
Current TB test/clearance.
Valid driver’s license and proof of insurance.
Clean driving record.
Ability to pass mandatory agency trainings, such as CPR and Mandt.
Ability to travel regularly between assigned residential treatment facilities and other agency or community locations.
Ability to respond flexibly to operational needs, staffing issues, emergencies, and after-hours concerns across multiple facilities.
Ability to sit, stand, and move about for extended periods; reach in any direction; use finger dexterity to manipulate objects; communicate in spoken English; and see and hear within normal parameters.
Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and/or 10 to 20 pounds constantly to move objects; physical demands exceed those for light work.

Nice To Haves

Bachelor’s degree in behavioral health, social services, human services, business/organizational leadership, or a related field.
Five years of social service experience working with individuals with behavioral health challenges, including experience supervising staff or overseeing residential/program operations.
Lived experience, when applicable to program needs.

Responsibilities

Supervise, coach, mentor, and evaluate Residential Team Leads, Case Managers, and other program staff across multiple facilities, using regular supervision, site-based oversight, performance management, and corrective action when needed.
Provide operational oversight of assigned AMHR residential treatment facilities and ensure consistent implementation of individualized treatment and support plans.
Ensure consistent, high-quality service delivery, program expectations, and operational practices across assigned facilities.
Ensure facilities, program spaces, and vehicles meet licensing, safety, health, environmental, and regulatory standards.
Oversee staffing across facilities, including coverage, vacancies, call-outs, coordination of resources, and support for individuals’ treatment goals, appointments, activities, and supervision needs.
Facilitate and document leadership and staff meetings, trainings, and in-service sessions in coordination with the BHS Program Director.
Collaborate with the BHS Program Director, clinical staff, internal departments, community agencies, and other stakeholders to achieve program goals and resolve operational barriers.
Participate in the on-call rotation and provide management-level consultation, crisis support, and operational guidance.
Provide leadership during behavioral, medical, staffing, facility, and other emergencies; ensure appropriate crisis de-escalation and intervention practices and timely notifications.
Oversee the accuracy, timeliness, and completeness of documentation, including EHR entries such as AKAIMS, program statistics, individual records, incident documentation, reports, and other required data.
Oversee client intake, orientation, transition, and discharge processes, including urinalysis testing and program-related assignments and goals when applicable.
Monitor service delivery and individual progress, ensuring staff observe, document, and respond to behaviors in accordance with treatment plans, support plans, clinical direction, and program expectations.
Conduct routine site visits and operational reviews, identify concerns, and develop and follow through on corrective actions.
Ensure adherence to agency policies and requirements of CARF, Medicaid, and applicable state and federal authorities.
Monitor facility needs and coordinate maintenance, repairs, supplies, vehicles, safety concerns, and other operational resources with appropriate agency departments.
Review significant incidents, trends, grievances, and operational concerns and ensure appropriate follow-up, documentation, communication, and corrective action.
Build and maintain respectful working relationships with individuals served, families and guardians as appropriate, staff, interdisciplinary teams, and external stakeholders.
Maintain confidentiality and exercise discretion, integrity, sound judgment, and appropriate decision-making authority.
Perform other related duties as assigned to meet evolving program or agency needs.