Residential Treatment Facility Manager

Arc of Anchorage.•Anchorage, AK

3d•$0 - $62,400

About The Position

The Residential Treatment Facility Manager provides leadership, coordination, and operational oversight for multiple Adult Mental Health Rehabilitation (AMHR) residential treatment facilities. The role ensures consistent, high-quality, person-centered services across assigned locations by supervising, coaching, and holding Residential Team Leads, Case Managers, and other program staff accountable. The Manager ensures facilities operate safely and efficiently and comply with agency standards and applicable licensing, Medicaid, CARF, and state and federal requirements. Responsibilities include promoting consistency across facilities, coordinating staffing and resources, supporting treatment and service outcomes, addressing operational concerns, and fostering respect, dignity, accountability, and professional integrity. The position includes regular travel between facilities and other agency or community locations, work in residential, office, and community settings, and flexibility to respond to operational needs, staffing issues, emergencies, and after-hours concerns. The Manager participates in an on-call rotation and provides management-level consultation, crisis support, and operational guidance.

Requirements

Associate degree or an equivalent combination of education and relevant work experience as determined by agency leadership.
At least three years of social service experience working with individuals with behavioral health challenges, including demonstrated leadership or supervisory experience.
Ability to oversee peer support specialists and/or obtain and maintain Peer Support Train-the-Trainer certification within six months of hire, as required by the program.
Proficiency with basic computer applications, electronic documentation systems, and Microsoft Office.
Ability to create and review reports, track program information, and communicate effectively across multiple locations.
Complete background checks as defined by licensing agencies.
Current TB test/clearance.
Valid driver’s license and proof of insurance.
Clean driving record.
Pass mandatory agency trainings, such as CPR and Mandt.
Ability to travel regularly between assigned residential facilities and other agency or community locations.
Ability to respond flexibly to operational needs, staffing issues, emergencies, and after-hours concerns across multiple facilities.
Ability to sit, stand, and move about for extended periods; reach in any direction; use finger dexterity to manipulate objects; communicate in spoken English; and see and hear within normal parameters.
Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and/or 10 to 20 pounds constantly to move objects.

Nice To Haves

Bachelor’s degree in behavioral health, social services, human services, business/organizational leadership, or a related field.
Five years of social service experience working with individuals with behavioral health challenges, including staff supervision or residential/program operations oversight.
Lived experience, when applicable to program needs.

Responsibilities

Supervise, coach, mentor, evaluate, and hold Residential Team Leads, Case Managers, and other program staff accountable across multiple facilities.
Oversee operations at assigned AMHR residential facilities and ensure consistent implementation of individualized treatment and support plans.
Ensure consistent, high-quality service delivery, program expectations, and operational practices across facilities.
Ensure facilities, program spaces, and vehicles meet applicable licensing, safety, health, environmental, and regulatory standards.
Coordinate staffing and resources across facilities, respond to vacancies and call-outs, and ensure residents’ treatment goals, appointments, activities, and supervision needs are supported.
Facilitate and document staff and leadership meetings, trainings, and in-service sessions in coordination with the BHS Program Director.
Collaborate with the BHS Program Director, clinical staff, internal departments, and community agencies to achieve program goals and resolve operational barriers.
Participate in the on-call rotation and provide consultation, crisis support, and operational guidance to staff.
Lead responses to behavioral, medical, staffing, facility, and other emergencies; ensure appropriate crisis intervention and timely notification of required parties.
Oversee the accuracy, timeliness, and completeness of documentation, including EHR entries such as AKAIMS, program statistics, individual records, incident documentation, reports, and other required data.
Oversee client intake, orientation, transition, and discharge processes, including urinalysis testing and program-related assignments and goals as applicable.
Monitor service delivery and individual progress, ensuring staff observe, document, and respond to behaviors in accordance with treatment plans, support plans, clinical direction, and program expectations.
Conduct routine site visits and operational reviews, identify concerns, and develop and follow through on corrective actions.
Ensure compliance with agency policies and requirements of CARF, Medicaid, and applicable state and federal authorities.
Coordinate maintenance, repairs, supplies, vehicles, safety concerns, and other operational resources with appropriate agency departments.
Review significant incidents, trends, grievances, and operational concerns and ensure appropriate follow-up, documentation, communication, and corrective action.
Build and maintain respectful working relationships with individuals served, families and guardians as appropriate, staff, interdisciplinary teams, and external stakeholders.
Maintain confidentiality and exercise discretion, integrity, sound judgment, and appropriate decision-making authority.
Perform other related duties as assigned.