Residential Support Staff

Homeless Solutions • Morristown, NJ

10d • Onsite

About The Position

Homeless Solutions, Inc. (HSI) seeks a Residential Support Staff member to provide client services that help ensure the safe and effective operation of its shelter facilities. The role works with case management staff to understand shelter clients’ individual needs and services and to support their success in HSI programs. This is an on-site, hourly, non-exempt position reporting to the Shelter Operations Coordinator. The stated schedule is 4:00 p.m.–12:00 a.m.; days are flexible. Applicants must apply through the provided online application link. Satisfactory results of applicable periodic background checks are required.

Requirements

• High school diploma.
• Valid New Jersey driver’s license.
• Clean driving record.
• Good oral, written, and basic computer skills.
• Regular and predictable attendance and reliable transportation during the scheduled hours.
• Physically capable of lifting and carrying supplies weighing up to 30 pounds.
• Ability to occasionally move about inside residential housing facilities, including navigating stairs and ramps.
• Ability to perform the role on site at all HSI facilities.
• Clarity of vision at close and long range.
• Satisfactory results of applicable periodic background checks.

Nice To Haves

• At least one year of experience in residential facilities is preferred.
• Experience driving 15-passenger vans or other passenger vehicles.
• Bilingual English/Spanish ability.
• Flexible schedule.

Responsibilities

• Work with case management staff to understand shelter clients’ individual needs and services and facilitate their success in HSI programs.
• Complete routine reports and administrative tasks, including daily census and attendance sheets, incident reports, and scanning and emailing daily communication reports and other documents to internal and external parties.
• Field phone calls, respond to emails, and handle front desk operations, including screening and admitting visitors, checking guests in, and monitoring security cameras.
• Provide clerical assistance for programs in support of case management staff as requested.
• Transport clients in agency vans to childcare centers, job sites, transportation hubs, and other social-service-related appointments and functions.
• Administer drug and alcohol tests to shelter guests as needed.
• Conduct routine medication monitoring.
• Perform basic cleaning protocols to support a healthy physical environment and help prevent the spread of infectious diseases.

Benefits

• Company-sponsored medical, dental, and life insurance coverage plans for eligible full-time permanent staff, in accordance with HSI policies.
• 401(k) retirement savings plan available immediately upon hiring, with up to a 6% company-paid match.
• Paid personal, vacation, and sick leave.
• 10 floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED