Residential Support Staff

Homeless Solutions • Morristown, NJ

10d • Onsite

About The Position

Homeless Solutions, Inc. (HSI) seeks a Residential Support Staff member to provide client services that support the safe and effective operation of its shelter facilities. The role works with Case Management Staff to understand shelter clients’ individual needs and services and help facilitate their success in HSI programs. This is an on-site, hourly, non-exempt position reporting to the Shelter Operations Coordinator. The stated schedule is 4:00 p.m. to 12:00 a.m., with flexible days.

The position includes routine reporting and administrative work, front desk and visitor operations, client transportation in agency vans, administering drug and alcohol tests when needed, medication monitoring, and basic cleaning. Applicants must have a high school diploma, a valid New Jersey driver’s license, a clean driving record, reliable transportation, and regular, predictable attendance. Satisfactory results of applicable periodic background checks are required.

Full-time permanent HSI staff are eligible to enroll in company-sponsored medical, dental, and life insurance plans under HSI policies. All staff are immediately eligible to participate in a 401(k) plan with up to a 6% company-paid match. HSI also offers paid personal, vacation, and sick leave, along with 10 floating holidays annually.

Requirements

• High school diploma.
• Valid New Jersey driver’s license.
• Clean driving record.
• Good oral, written, and basic computer skills.
• Regular and predictable attendance and reliable transportation during scheduled hours.
• Physical ability to lift and carry supplies up to 30 pounds.
• Ability to occasionally move about inside residential housing facilities, including navigating stairs and ramps.
• Ability to perform the role on site at all HSI facilities.
• Clarity of vision at close and long range.
• Satisfactory results of applicable periodic background checks.

Nice To Haves

• At least one year of experience in residential facilities is preferred.
• Experience driving 15-passenger vans or other passenger vehicles is a plus.
• Bilingual English/Spanish skills are a plus but not required.
• A flexible schedule is a plus.

Responsibilities

• Work with Case Management Staff to understand shelter clients’ individual needs and services to support their success in HSI programs.
• Complete routine reports and administrative tasks, including daily census and attendance sheets and incident reports.
• Scan and email daily communication reports and other documents to internal and external parties.
• Field phone calls, respond to emails, and perform front desk operations, including screening and admitting visitors, checking guests in, and monitoring security cameras.
• Provide clerical assistance for programs in support of case management staff as requested.
• Transport clients in agency vans to childcare centers, job sites, transportation hubs, and other social-service appointments and functions.
• Administer drug and alcohol tests to shelter guests as needed.
• Complete routine medication monitoring.
• Perform regular basic cleaning protocols to maintain a healthy physical environment and help prevent the spread of infectious diseases.

Benefits

• Company-sponsored medical, dental, and life insurance coverage plans for eligible full-time permanent staff, in accordance with HSI policies.
• 401(k) retirement savings plan available to all staff immediately upon hiring, including up to a 6% company-paid match.
• Paid personal, vacation, and sick leave.
• 10 floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED