Per-Diem Residential Support Staff
About The Position
Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization serving the Las Vegas community with healthcare and related services. The Residential Support Staff role supports patient care and administrative functions, providing direct patient care under the supervision of the Clinical Care and Operations Manager. The position also assists with patient intake, documentation, and electronic health record management while maintaining confidentiality and HIPAA compliance. The role includes helping patients with activities of daily living, medication retrieval and reminders within facility policies and scope of practice, monitoring and reporting patient measurements and concerns, maintaining a clean patient environment, documenting care, and collaborating with the interdisciplinary care team. Administrative work includes welcoming patients and visitors, helping with intake forms, uploading documentation, maintaining tracking systems, routing requests, and completing shift reports. The Residential Support Staff is expected to uphold Hope’s stated values, comply with applicable HRSA Health Center Program Requirements, and participate in quality improvement and clinical practice team efforts centered on patient needs.
Requirements
- Current Basic Life Support (BLS) certification.
- Active Certified Nursing Assistant (CNA) license in the State of Nevada.
- High school diploma or equivalent.
- Successful completion of a Certified Nursing Assistant (CNA) training program.
- Ability to operate general office machinery, including computers, calculators, copy/fax machines, and telephones.
- Excellent written and verbal communication skills.
- Demonstrated passion for community health care.
- Ability to maintain integrity in a fast-paced, high-demand environment.
- Ability to manage performance goals.
- Ability to interact with people from varied ethnic backgrounds, ages, and lifestyles, and to respond appropriately, effectively, and sensitively to special populations.
- Faith consistent with the organization’s description of Hope as a ministry of God.
Responsibilities
- Assist patients with activities of daily living, including bathing, dressing, grooming, and eating, as assigned.
- Assist with medication retrieval and provide medication reminders in accordance with training, facility policies, and scope of practice.
- Monitor patients’ vital signs, intake and output, weight, and height, and report changes or concerns to the nursing team.
- Maintain clean and organized patient environments and uphold cleanliness and infection control standards.
- Document care in flow sheets, CNA report books, notes, and charts in an informative and descriptive manner.
- Routinely check that patients’ personal care needs are being met.
- Participate in and receive the nursing report upon duty.
- Perform only nursing care procedures within the Residential Support Staff scope of practice.
- Reposition immobile patients regularly to maintain comfort and prevent pressure ulcers.
- Communicate and collaborate as a member of the interdisciplinary care team.
- Assist with meal distribution and setup when needed.
- Welcome patients and visitors and respond professionally and confidentially to phone and in-person inquiries.
- Assist patients with intake forms and collection of personal belongings upon admission.
- Process and upload intake documentation into HMIS and eClinicalWorks.
- Ensure forms are accurate and complete, including required signatures and data entry.
- Route patient requests and concerns to appropriate departments.
- Maintain and update patient tracking systems, including census reports, referral follow-ups, and documentation logs.
- Maintain confidentiality and HIPAA compliance when handling patient information and documentation.
- Complete shift reports and assist with general administrative tasks as needed.
- Promote and demonstrate Hope’s stated values and maintain a courteous and professional demeanor.
- Safeguard confidential financial and patient-related information and comply with HIPAA requirements.
- Ensure compliance with applicable HRSA Health Center Program Requirements.
- Participate in and support quality improvement activities and clinical practice team efforts focused on patient-centered care.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
