Per-Diem Residential Support Staff

Hope Christian Health Center•North Las Vegas, NV

About The Position

Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization serving the Las Vegas community with healthcare and related services. The Residential Support Staff role supports patient care and administrative functions under the supervision of the Clinical Care and Operations Manager. The position provides direct patient care, assists with patient intake and documentation, and manages electronic health record information while maintaining confidentiality and HIPAA compliance. The role also supports HRSA Health Center Program compliance and participates in quality improvement activities and clinical practice team efforts that emphasize patient-centered care. Staff are expected to demonstrate Hope's stated values, maintain a professional demeanor, and perform other duties as assigned.

Requirements

Current Basic Life Support (BLS) certification.
Active Certified Nursing Assistant (CNA) license in the State of Nevada.
High school diploma or equivalent.
Successful completion of a Certified Nursing Assistant (CNA) training program.
Faith in Hope's ministry and ability to exemplify the love of Christ, as described in the posting.
Ability to operate general office machinery, including computers, calculators, copy/fax machines, and telephones.
Excellent written and verbal communication skills.
Demonstrated passion for community health care.
Ability to maintain integrity in a fast-paced, high-demand environment.
Ability to manage performance goals.
Ability to interact effectively and sensitively with people from diverse ethnic backgrounds, ages, and lifestyles, including special populations.

Responsibilities

Assist patients with activities of daily living, including bathing, dressing, grooming, and eating, as assigned.
Assist with medication retrieval and provide medication reminders in accordance with facility policies, required training, and scope of practice.
Monitor and report patient vital signs, intake and output, weight, and height, and report changes or concerns to the nursing team.
Maintain clean, organized patient environments and uphold cleanliness and infection-control standards.
Document care in flow sheets, CNA report books, notes, and charts in an informative and descriptive manner.
Routinely check on patients to ensure personal care needs are met.
Participate in and receive the nursing report upon duty.
Perform only nursing care procedures within the Residential Support Staff scope of practice.
Reposition immobile patients regularly for comfort and to help prevent pressure ulcers.
Communicate and collaborate as a member of the interdisciplinary care team.
Assist with meal distribution and setup when needed.
Welcome patients and visitors and respond professionally and confidentially to phone and in-person inquiries.
Assist with intake forms and collection of personal belongings upon admission.
Process and upload intake documentation into HMIS and eClinicalWorks, ensuring forms are accurate and complete, including signatures and data entry.
Route patient requests and concerns to appropriate departments.
Maintain and update patient tracking systems, including census reports, referral follow-ups, and documentation logs.
Maintain confidentiality and HIPAA compliance when handling patient information and documentation.
Complete shift reports and support general administrative tasks as needed.
Promote and demonstrate Hope's stated values and maintain a courteous, professional demeanor.
Safeguard confidential financial and patient-related information and comply with HIPAA requirements.
Ensure compliance with applicable HRSA Health Center Program Requirements.
Participate in and support quality improvement activities and clinical practice team efforts focused on patient-centered care.
Perform other duties as assigned.