Residential Supervisor

Four Seasons•Nashville, TN

2d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. The Residential Supervisor is a key ambassador of Four Seasons Culture Standards, serving as both the first and last impression of our Private Residences. This role supports the day‑to‑day residential operation, ensuring residents, guests, and vendors experience seamless, personalized service in alignment with HOA guidelines and Four Seasons brand excellence.

Requirements

Minimum of 2–3 years of experience in luxury residential, hospitality, or hotel operations.
Proven ability to deliver exceptional resident or guest service in a high‑touch environment.
Strong organizational, communication, and leadership skills.
Experience supervising staff and coordinating cross‑departmental operations.
Proficiency with administrative systems; familiarity with access control or property management systems preferred.

Responsibilities

Serve as a primary point of contact for residents and vendors, escorting and orienting move‑ins, move‑outs, and service providers with the highest level of professionalism.
Coordinate daily residential operations, including handling mail, packages, faxes, elevator reservations, and loading dock scheduling and procedures.
Conduct routine inspections of residential common areas and exclusive spaces, partnering with Housekeeping and Engineering to promptly address deficiencies and uphold standards.
Supervise residential staff, establish daily priorities, and assist with training and recruitment to ensure proper coverage and service delivery.
Maintain organized homeowner and client records, updating profiles and managing systems such as KeyTrak and Golden Home for access control and maintenance requests.
Support safety, security, and compliance efforts, including maintaining updated resident lists (pets and special assistance needs) and assisting the Fire Marshal during emergencies.
Maintain an orderly concierge desk and residential storage areas.
Provide residents with information on local dining, arts, events, and city activities reflective of the Four Seasons lifestyle.
Assist with special projects and additional duties as assigned by the Resident Manager or Director of Residences.