Residential Student Coach

Bellevue University•Bellevue, NE

10d•Onsite

About The Position

The Residential Student Coach, internally known as an Academic Advisor, Residential, provides knowledgeable assistance to on-campus students to support degree completion and educational goals while encouraging a successful and engaging college experience. The role advises students on degree plans, reviews advisement reports, tracks progress toward degree completion, and provides high-quality customer service using University and department practices to support student retention. The position also supports the Residence and Student Life team through participation in campus programming and activities. The coach works with students on academic, career, personal, and financial matters; supports onboarding and registration; helps students understand University policies and procedures; and coordinates with University departments, faculty, International Programs, and Athletics to address student needs and eligibility. The role uses proactive advising and early intervention, makes resource referrals, and guides students through concerns and career preparation. The work includes frequent interpersonal contact in a typical office environment, with flexible hours that may include evenings and weekends as business needs require.

Requirements

Bachelor’s degree required.
Strong verbal, written, and interpersonal communication skills.
Proficiency using Microsoft Office products.
Excellent customer-service orientation and ability to establish and maintain collaborative partnerships with students and other departments.
Ability to maintain strict confidentiality when handling sensitive information.
Ability to manage time effectively, think critically, solve problems, and multitask.

Nice To Haves

Experience advising students and/or working in higher education preferred.
Knowledge of coaching practices and procedures preferred.

Responsibilities

Coach students on academic, career, and personal issues; help them assess educational and career options, potential outcomes, and implications; and establish action plans for exploring careers and related majors.
Identify students’ financial needs and explain financial planning, financial aid and eligibility, scholarships, application processes, and relevant financial-service or lending paperwork.
Use proactive advising to engage students, primarily through in-person appointments and also by phone, email, or SMS.
Collaborate with International Programs to help international students maintain F-1 eligibility through appropriate course registration.
Collaborate with the Athletic Department to understand NAIA guidelines and help student athletes maintain eligibility.
Help athletic coaches facilitate recruit visits and process academic and financial documents for student-athlete admission.
Encourage student participation in campus life activities.
Use early intervention strategies to identify student challenges and provide appropriate referrals to resources.
Implement the departmental communication plan, including coach-initiated contacts at relevant stages of the student life cycle and timely responses to student-initiated contact.
Maintain and update student records and assist students with degree planning, scheduling, and registration.
Guide students through the student complaint process toward resolution.
Use University assessment feedback to improve customer service and the student experience.
Build and maintain positive relationships with University departments, deans, program directors, and faculty to support a positive student experience and resolve academic issues.
Support onboarding of new students, including participation in NSO, New BRUIN Academy, and International Student Orientation activities.
Interpret, administer, and educate students on Bellevue University policies and procedures.
Guide students in career exploration, goal development, professional networking, and preparation for job placement.
Perform other duties as assigned.
Attend and actively support University activities and athletic events.
Participate in at least one commencement ceremony each year.
Support Student Life events and activities.
Participate on committees as requested.
Participate in professional conferences and other self-directed professional development activities.
Maintain strict confidentiality and adhere to ethical standards, including practices informed by Bellevue University’s interpretation of applicable laws such as FERPA.
Maintain a student-focused philosophy and purpose.