Residential Shower Specialist - Glazier/Installer

The Glass Guru • Carrollton, TX

21h

About The Position

The Residential Shower Specialist is the primary product-fulfillment role for shower installations. The position delivers the customer experience in the home during the final installation process. The installer inspects and loads materials, tools, paperwork, and safety equipment; communicates about scheduling; confirms installation details and customer expectations; performs installations and troubleshooting; and coordinates follow-up when work cannot be safely or properly completed as scheduled. The role also includes protecting and cleaning the customer’s home or business and explaining product care, maintenance, warranty information, and how to request service.

Requirements

• At least 2 years of residential shower glass installation experience.
• High school diploma or equivalent.
• Pass an initial background check and drug test.
• Valid driver’s license and clean DMV record.
• Physically capable of performing the work and able to lift 50–100 pounds unassisted.

Nice To Haves

• Experience with residential shower enclosures and glass replacements.
• Residential window and door installation experience, including new construction and retrofit.
• Experience with shower and door maintenance, weatherization, and repair.
• Effective troubleshooting skills.
• Excellent verbal and written communication skills.
• Google Workspace experience.
• Hardworking and motivated, with strong organizational and time-management skills.

Responsibilities

• Inspect job materials to confirm products are the correct size and style and have no obvious damage or flaws.
• Load the required materials, redundant materials, tools, job paperwork, and safety equipment onto installation vehicles.
• Notify the office and customer if delayed for a scheduled installation appointment.
• On arrival, confirm the work, products, installation locations, estimated completion time, and customer expectations; manage expectations accordingly.
• Install products and services, troubleshoot issues, and seek to resolve installation problems on-site.
• If a safe, quality installation cannot be completed as scheduled, document the issues and materials needed to complete the work later.
• Communicate incomplete work and follow-up needs to relevant team members so materials can be ordered, the cause of the return visit identified, and customer expectations managed.
• Protect the customer’s home or business, use booties, and leave the site cleaner than it was found.
• Walk the customer through product care and maintenance, applicable warranty information, and how to contact the company for service or questions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED