Residential Glazier/Installer

The Glass Guru•Carrollton, TX

12h

About The Position

The Residential Glazier/Installer completes high-quality residential glass installations while delivering an exceptional customer experience. The role represents the company in customers’ homes or businesses and helps ensure each job is completed safely, professionally, and correctly. The installer prepares and checks products and materials, loads the installation vehicle, communicates about delays, confirms job details with customers, installs products to company standards, troubleshoots issues, and documents incomplete work or return visits. The role also includes protecting customer property, reviewing completed work, explaining product care and warranties, and collecting final payment when required. Eligibility for company benefits is contingent upon successful completion of the initial probationary period and is subject to the discretion of the independent Franchise Owner.

Requirements

At least two years of residential glass installation experience.
High school diploma or equivalent.
Valid driver’s license and clean driving record.
Ability to pass a background check and drug screening.
Ability to safely lift 50–100 pounds without assistance.
Physical ability to perform installation work in residential and light-commercial environments.

Nice To Haves

Experience with residential glass replacement, including single- and double-pane glass, shower enclosures, mirrors, and skylights.
Shower installation experience, including framed or frameless showers.
New-construction and retrofit window and door installation experience.
Window and door maintenance, weatherization, and repair experience.
Strong troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Basic Google and Excel proficiency.
Dependable, hardworking, organized, and self-motivated.
Strong time-management skills and attention to detail.

Responsibilities

Inspect products and materials for proper size, style, quality, and condition before leaving for the job.
Load the installation vehicle with required products, tools, paperwork, safety equipment, and backup materials.
Notify the office and customer of anticipated delays.
Upon arrival, confirm the material list, installation locations, products, customer expectations, and estimated completion time.
Install products and services according to company quality and safety standards.
Troubleshoot installation challenges and resolve issues whenever safely possible.
Document incomplete work and return visits, including required materials and the reason for the return visit.
Communicate promptly with relevant team members so materials can be ordered and customer expectations managed.
Protect customer property using booties, drop cloths, and other protective measures, and leave the work area cleaner than it was found.
Review completed work with the customer, explain product care and maintenance, discuss applicable warranties, and collect final payment when required.